Graduate Devops Engineer

Who you are

• Bachelor's degree in Computer Science or other technical degree or related experience
• Knowledge of networking fundamentals
• Experience working in a 24/7 production environment
• Experience in Linux systems administration and/or development
• Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell
• Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
• Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
• Experience in network capture and systems troubleshooting
• Experience building scripts, tooling, and automation for large-scale computing environments
• If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying

What the job involves

• As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services
• This region service team is a customer experience-oriented team which is looking for a self-motivated talented engineer who can solve complex problems and have a vision to improvise the service support
• We are looking for a skilled engineer who brings a mix of operations and networking expertise and shares our passion to change the way our customers operate. A systems engineer will be driving the opportunities to automate and simplify the daily operations and scales the organisational operations
• Work proactively to solve potential problems and inefficiencies. Communicate clearly and collaborate with others to deliver results with minimal supervision
• Participating in 24/7 on-call rotation to troubleshoot high severity issues
• Analysing dashboards and investigating metrics with the vision for improvements
• Troubleshooting and diagnosing problems and working on solutions
• Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation
• Discuss radical new approaches to automate operational issues, assess risks and develop creative solutions
• Amazon has a collaborative, purposeful and enthusiastic environment where we “Work Hard, Have Fun, Make History"
• On a typical day engineers might dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way and consult with senior engineers at Amazon
• We own our services and believe in making out-of-hours support as painless as possible
• To achieve this, we implement Operational Excellence best practices and strive to automate manual processes
• Our Systems Engineering roles help engineers develop a broad range of skills
• They utilise their Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date and provide data and metrics that help manage the capacity and efficiency of our services
• They draw on their networking knowledge to identity and troubleshoot network connectivity issues
• They communicate clearly and collaborate with others to deliver results
• They are self-starters, comfortable dealing with ambiguity and change
• They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely