Graduate In Training Program (GIT), IT Helpdesk

Join us in our Egypt Information System (IS) Team to gain the essential professional skills and global exposure needed to drive your success in the tech industry.

Job Description: Key Responsibilities

• IT Service & User Support: Providing first and second-level technical support to internal users, troubleshooting hardware, software, and network issues efficiently.
• Infrastructure Assistance: Supporting the maintenance and monitoring of core IT infrastructure, including local area networks (LANs), servers, and security systems.
• Application Management: Assisting with the deployment, configuration, and testing of enterprise applications (e.g., ERP, internal tools) and ensuring system integrity.
• IT Operations & Documentation: Contributing to IT projects, creating detailed technical documentation, and assisting in routine tasks related to data backups and disaster recovery planning.
• Helpdesk & Service desk.

Qualifications Required Skills & Qualifications

• Academic Status: Must be a 2025 Graduate.
• Educational Background: Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a closely related technical field.
• Problem-Solving: Strong analytical and problem-solving abilities, with a keen interest in complex technical challenges.
• Language Proficiency: Excellent command of English (written and verbal communication is essential). Arabic and French are a plus.
• Teamwork: Ability to work effectively and collaboratively in an agile, high-performing team environment.
• Technical Languages: CCNA , MCSA , Network+ , Linux , CompTIA A+ , Ticketing system , Jira , Helpdesk , Service desk

Program Details Status: Full time.

Location: On-site.