GRAVEYARD SUPERVISOR

Gaming Supervisor Casual (Graveyard Shift)

Epping Plaza Hotel

Epping Plaza Hotel is seeking an experienced and motivated Gaming Supervisor to join our professional team in an overnight graveyard shift role. This position is ideal for a hospitality professional who thrives in a fast-paced environment, has exceptional problem-solving abilities, and can confidently oversee gaming operations while delivering outstanding customer service.

Key Responsibilities

• Supervise all overnight gaming room operations
• Ensure compliance with Victorian gaming, liquor, and responsible gambling legislation
• Deliver exceptional customer service and build positive guest relationships
• Lead, mentor, nurture, and support team members to achieve individual and venue goals
• Foster a positive team culture focused on service excellence, accountability, and continuous improvement
• Monitor gaming floor activity and assist patrons with gaming machine enquiries
• Perform gaming, cash, and operational audits
• Conduct security and venue compliance checks
• Handle large cash transactions accurately and professionally
• Balance tills, process payouts, and maintain cash control procedures
• Prepare and serve beverages in accordance with RSA requirements
• Maintain venue presentation, cleanliness, and stock levels
• Promote venue memberships, loyalty programs, and current promotions
• Respond effectively to customer concerns, incidents, and operational challenges

About You

• Minimum 2 years' experience in a Gaming Supervisor or similar leadership role within a hotel, club, or casino environment
• Exceptional problem-solving and decision-making skills
• Strong cash handling, reconciliation, and auditing experience
• Proven ability to coach, develop, and support team members to achieve high performance standards
• Thorough understanding of Victorian gaming compliance and responsible gambling requirements
• Experience across gaming, bar service, wagering, and customer service operations
• Confident communicator with excellent leadership skills
• Ability to remain calm and professional under pressure
• Highly reliable, organised, and self-motivated
• Comfortable working independently during overnight shifts

Essential Requirements

• Current Victorian RSA Certificate
• Current Victorian RSG Certificate
• Current Victorian Gaming Employee License
• Availability to work overnight graveyard shifts, including weekends and public holidays

Desirable (Not Essential)

• TAB Accreditation (TAB Basics and/or Advanced)
• First Aid Certificate

What We Offer

• Supportive and professional team environment
• Ongoing training and development opportunities
• Career progression pathways
• Opportunity for permanent full-time employment for the right candidate

If you have a passion for hospitality, strong leadership skills, exceptional attention to detail, and a commitment to developing and supporting your team while maintaining the highest compliance standards, we would love to hear from you.