GRE for Real Estate - Punawale location

Key Responsibilities

• Welcome and assist customers/visitors at the project site and sales office.
• Handle customer queries and provide accurate information about the project, amenities, specifications, and payment plans.
• Coordinate site visits and ensure a smooth customer experience.
• Maintain visitor and customer records in CRM/Excel.
• Coordinate with the Sales, Pre-Sales, and Customer Support teams for customer requirements.
• Follow up with customers regarding site visits, bookings, documentation, and other requirements.
• Handle customer complaints and coordinate with the concerned department for resolution.
• Maintain professional communication and build good relationships with customers.
• Prepare daily/weekly reports related to site visits, enquiries, and customer interactions.
• Ensure the reception and customer interaction areas are maintained professionally.

Skills: project,customer interaction,communication