GRE ( Guest Relation Executive)

Position: Guest Relations Executive (GRE)
Industry: Hospitality (Hotel / Fine Dining Restaurant / Café)
Experience: 1–3 Years
Location: Chandigarh

Job Summary

We are looking for a friendly, well-groomed, and customer-focused Guest Relations Executive (GRE) to ensure an exceptional guest experience. The ideal candidate should have excellent communication skills and a passion for hospitality.

Key Responsibilities

• Welcome and assist guests with a warm and professional attitude.
• Ensure a smooth guest arrival and seating experience.
• Address guest queries, requests, and complaints promptly.
• Maintain high standards of customer service throughout the guest journey.
• Coordinate with restaurant and operations teams for seamless service.
• Build positive relationships with guests to enhance satisfaction.
• Maintain guest feedback records and share insights with management.
• Ensure the reception and waiting area are clean and presentable.
• Promote loyalty programs, special offers, and events when applicable.

Requirements

• 1–3 years of experience as a GRE, Front Office Executive, or Guest Relations Executive in the hospitality industry.
• Excellent communication and interpersonal skills.
• Pleasing personality with a professional appearance.
• Strong problem-solving and customer service skills.
• Ability to work in rotational shifts, weekends, and holidays.
• Proficiency in MS Office; knowledge of POS or hotel management software is an advantage.

Preferred Qualification

• Graduate or Diploma in Hotel Management, Hospitality, or a related field.

Skills

• Guest Relationship Management
• Customer Service Excellence
• Communication & Coordination
• Complaint Handling
• Teamwork
• Time Management
• Professional Grooming

Pay: Up to ₹25,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person