Greet Team Manager

Location: All club facilities
Reports to: General Manager
Supervises: Greet Team
Status: Exempt / Full-time

Position Overview

As a Greet Team Manager at Defined Fitness, you take the lead in everything you do. You are relentless in pursuit of your goals, set the pace for success, and are fueled by enthusiasm; you jump higher, reach further and push harder than anyone. You are diligent, determined to inspire, empower and support a culture of success while improving the lives of team members and members. You are Defined Fitness. The Greet Team Manager is responsible for the success of net membership growth at their club. You lead and DEVELOP greet team members down a path of excellence and success while DELIGHTING new members, tackling goals with DRIVE, intensity and passion through sales. You are relentless in your search to find every DETAIL about our prospective members to get them started on their fitness journey and goals. You are the DRIVING force behind the growth of the club, your team and our members.

• Sales driver/problem solver
• Team-oriented, passionate and motivational
• Positive and energetic

Essential Functions & Responsibilities

• Timely and accurate completion of weekly deposits
• Achieve club monthly sales goals and non-member closing percentage
• Boost retail sales revenue goals including drinks, bars, etc.
• Oversee membership sales initiatives including open houses, special membership events, promotions, closeouts, etc.
• Achieve net membership growth through leading effective in-club collection efforts
• Resolve and report all incidents of inappropriate behavior being displayed
• Capture and retain details on all new membership leads
• Maintain a clean and professional presentation
• Recruit, hire, train, oversee and motivate staff into a highly functioning team
• Schedule and complete weekly training sessions with your team
• Other duties as assigned

Performance Metrics

Daily Sales KPI Minimums

Club

Personal

Calls

120

40

Booked

15

6

Shows

12

4

Closed

10

3

Referrals

2:1

2:1

3-Pack Attachment

20%

20%

Qualifications

• Bachelor’s degree in business administration or related field, preferred
• Experience in a management-level position in health, fitness, or related industry
• Strong verbal, written, and interpersonal communication skills
• Must hold a valid NM driver’s license (acceptable record) and means of transportation (registered and insured)
• PC literate, including Microsoft Office and various other products such as ABC and GymSales
• Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
• Must be able to work weekends and/or evenings as needed

Physical Requirements

• Must be able to stand and/or walk for up to eight (8) hours at a time
• Must be able to lift and carry approximately 50 pounds
• Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write

Benefits

• Bonus incentive opportunities
• Paid Time Off/Sick Leave
• Gym Membership (full access to our gym facilities at no cost to team members)
• Staff Pass Memberships (complementary membership for family & friends)
• Discounted Personal Training Sessions
• Comprehensive medical, dental and vision plans
• Pet Insurance
• Life / AD&D Insurance
• Long-term Disability
• 401(k) retirement plan (subject to eligibility requirements)

This job description in no way states or implies that these are the only duties that will be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements represent a minimum level of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and employment remains “at-will”.