Greeter Bruxelles

Mission

The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.

As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.

Main activities

• Be the client’s first impression of Hermès & convey warmth, courtesy, elegance and simplicity at all times
• Greet and welcome clients as they enter and leave the store
• Manage traffic inside & outside the store by knowing at any time which team members are available, greeting clients, determining their needs, and escorting them to the appropriate sales associate (match to traffic)
• Use the proper instore tools, both material & digital, to respond to clients and manage appointments
• Maintain the welcoming area (inside and outside) in clean and tidy condition
• Work in collaboration with the security team to ensure safety of clients and staff

Profile

• Experience in a customer-facing retail environment preferably dealing with a diverse clientele
• Strong interpersonal skills,
• Exquisite sense of hospitality
• Smiling, open, friendly
• Maintains an overview on the organization and keeps calm in hectic situations
• Diplomatic and solution-oriented
• A real sense of empathy for different types of customers and situations
• Presents perfectly (grooming)
• Fluent French and English. Dutch is a plus