Greeter

Patient Greeter – Cary, NC

Are you a people person who enjoys making others feel welcome? MainStreet Family Care is looking for a friendly, dependable, and patient-focused Greeter to be the first point of contact for patients visiting our clinic. As a Greeter, you’ll help create a positive patient experience by welcoming patients, answering questions, and assisting them as they navigate the check-in and registration process.

You won’t be checking patients in for them — instead, you’ll be there to make sure they know what to do, have the help they need, and feel comfortable from the moment they walk through the door. Greeters will also be cross-trained as Medical Assistants so they can provide clinical support when needed.

Responsibilities:

Welcome patients and create a friendly, positive first impression

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Greet patients as they arrive and help direct them through the check-in process

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Assist patients with questions about the self-service check-in and registration kiosk

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Provide guidance and troubleshooting when patients have difficulty navigating the kiosk

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Help patients understand what information is needed to complete registration

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Ensure patients know what to expect during the check-in process without completing registration on their behalf

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Maintain a clean, organized, and welcoming front-of-clinic environment

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Communicate with the clinical team when patients need additional assistance

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Help maintain a smooth and efficient patient flow within the clinic

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Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities

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Assist with Medical Assistant duties when needed based on clinic staffing and patient volume

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Perform other duties as assigned

Clinic Hours of Operation:

MainStreet:

Monday – Friday: 8:00 a.m. – 8:00 p.m.

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Saturday and Sunday: 9:00 a.m. – 4:00 p.m.

Rotating Schedule:
Greeters work on a rotating schedule, alternating between 5 days one week and 2 days the next, including every other weekend. This totals 7 workdays over a 14-day period.

MS/KS CLINICS

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

WEEK 1

On

On

Off

Off

On

On

On

WEEK 2

Off

Off

On

On

Off

Off

Off

Qualifications:

High school diploma or equivalent

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Friendly, approachable, and patient-focused personality

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Excellent written and verbal communication skills

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Comfortable working with people of all ages and backgrounds

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Comfortable learning and assisting with technology, including self-service kiosks

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Basic computer skills, including experience with Microsoft Office

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Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process

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Prior healthcare or customer service experience is beneficial, but not required

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Willingness to complete Medical Assistant cross-training

Compensation and Benefits:

Position begins at $15/hr.

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Health, dental, and vision benefits

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Supplemental insurance

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401K

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Paid time off

MAINSTREET FAMILY CARE IS AN EQUAL OPPORTUNITY EMPLOYER

Pre-employment background checks and drug screenings are required.