Kotak Life
Grievance Officer
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
29 September 2026
What they need
Role: Grievance Officer
Job Title: Assistant Manager / Deputy Manager
Experience: 2 years +
Education: Graduate / Post Graduate
Work Location: Goregaon (East), Mumbai
Responsibilities
Managing customer grievances received from all touchpoints and strict adherence to the Regulatory & Internal TATs
Ensuring adherence to quality parameters laid for grievance handling
Data Reconciliation
Risk and Compliance management
Managing Senior Management Escalations
Managing Social Media Escalation
Managing Banking Partners and Internal Stakeholders
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