Grievance Officer

Key Responsibilities:

• Handle customer grievances professionally and empathetically.
• Resolve complaints within defined timelines.
• Coordinate with internal departments to ensure effective issue resolution.
• Maintain grievance records and prepare periodic reports.
• Ensure high levels of customer satisfaction while adhering to company policies.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to remain calm under pressure.
• Proficiency in English and Malayalam is mandatory.
• Knowledge of Hindi is mandatory for at least one position.
• Prior experience in customer service, grievance handling, or client relationship management is preferred.