Grocery Supervisor

The Opportunity

Reporting to the Grocery Department Manager and supervised by the Grocery Department Manager and/or Grocery Department Head and/or their delegate, you play an important The Opportunity in maintaining the smooth operation of the Grocery Department. You will support the daily activities and offer guidance to junior team members, ensuring optimal performance and adherence to departmental standards.

You Will:

• Ensure quality control during receiving, manage inventory and product quality of all products (grocery, cooler & frozen goods), implement FIFO concept, maintain full product display.
• Execute procedures for handling expired products and effectively manage shrinkage to minimize loss.
• Deliver exceptional customer service with a welcoming smile, greeting and assisting customers enthusiastically, friendly, and courteously.
• Assist customers in product selection and offer recommendations as required to enhance their shopping experience.
• Address customer complaints promptly, fostering positive relationships through attentive service and genuine engagement.
• Provide guidance and supervision to junior team members, provide feedback on staff performance, assist in staff training and development within the department.
• Lead by example, demonstrating proficiency in all assigned duties and setting a standard for excellence.
• Maintain workplace cleanliness and upkeep of work tools to ensure a hygienic and organized environment.
• Familiar oneself with the location of various grocery items and stay informed about departmental promotions to better assist customers.
• Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.

You Should Have/Be:

• Willing to work flexible shifts, including weekdays, weekends, evenings, and statutory
• Able to stand for extended periods to handle products, regularly moving and lifting items weighing up to 40
• Able to work in low temperature environment (0-4 °C) and in freezing environment (-18 °C) occasionally.
• Basic computer skills in MS
• Familiar with relevant tools and equipment, able to interpret product
• Able to communicate in English, proficiency in Chinese (Cantonese and/or Mandarin) is
• Knowledge of workplace health and safety
• Minimum of 2 years of related
• Demonstrated commitment, accountability, and reliability in previous
• A good team player, capable of collaborating with and assisting colleagues.
• Good organization, problem-solving, interpersonal, and customer service
• Positive, proactive, and self-motivated work

Benefits

• Competitive Wages

• Paid Holiday Leave

• Premium Pay For Holiday Work Hours

• Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)

• Medical, Dental & Vision Care

• Life & AD&D Insurance

• Employee Assistance Program

• 401(k) Retirement Plan

• Paid Training

• 10% Off In-store Staff Purchase Discount

• Subsidized staff meal

• Birthday Cake

• Long Service Award Staff Recreation Activity

• Conditions Apply

Safety Statement

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

Benefits

Shift

Safety Statement

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centers and Warehouse & Distribution are as safe as possible.

T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.