Ground Crew Coordinator

Snow Queen Winter Management, one of Vancouver’s largest winter service providers, is seeking Ground Crew Coordinators to join our team.

This seasonal contractor position provides a great opportunity for individuals looking for a dynamic position during the winter season. We are currently hiring 4 people for this position.

Things To Note About This Position Are

• Hours will fluctuate weekly from 7 hours min. to roughly 50 hours when there is a weather event.
• You must be available from 5:30PM – 7:30PM daily plus on-call 24/7 before, after, and during snow storms between Nov 1 and Mar 31.
• On-call shifts are often overnight and can be over 12 hours.
• Training is October 15th to the 18th during the day.
• A candidate is required to have a winter-ready vehicle and a Class 5 license in order to get to and from the office during snow storms and to travel to our clients’ sites across the Lower Mainland as needed.

Rate: $25/hr As a Ground Crew Coordinator, you will be directing and managing our snow clearing teams both from our office using our proprietary software and on-site as needed. This position reports directly to the Director of Operations.

Responsibilities

• Tactical & strategic planning
• Calling and preparing ground crews for upcoming storms
• Supporting teams on-site to ensure all operational duties are fulfilled
• Problem solving to ensure success and reduce liability exposure
• Using proprietary software to dispatch teams
• Documenting & entering vital information into our software
• Reviewing completed work and ensuring that standard operating procedure and timelines are followed
• Handling ground crew communications during a snowstorm
• Investigating misconduct and data discrepancies within the software
• Assessing properties and service aerials for hazards, operational instructions, and requesting changes to service scope if necessary
• Completing on-site assessments/inspections and directing crews on site if needed
• Provide on-site snow clearing or salting if needed

Ideal Candidate’s Skills & Qualities

• Reliable
• Organized
• Able to work independently
• Process-oriented
• Strong time management
• Strategic planner
• Proactive
• Enjoys problem-solving
• Able to multitask and manage multiple timelines
• Comfortable with interacting with a variety of people
• Ability to adapt to changing priorities and work well under pressure
• Excellent interpersonal skills in key areas (verbal and non-verbal communication, listening, negotiation, problem-solving, decision-making, assertiveness, personal management & self awareness)
• Highly proficient in English; bilingual is an asset
• Technologically proficient
• Enjoys technology, innovation and learning proprietary software
• Enjoys the outdoors and driving in winter weather
• Familiarity with the general geography & areas of the Lower Mainland

Ideal Candidate would benefit from having experience in the following areas:

• Using Google Workspace & Basecamp
• Operations Management
• Dispatch Support

Schedule

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekends as needed

Application Question(s)

• Do you have a valid Class 5 driver’s license and a winter-ready vehicle? These are requirements for this position.