Group Account Manager - Creative

About the Role

Serve as the primary strategic contact for key clients.

Responsibilities

• Build and maintain strong client relationships.
• Identify and drive upsell and cross-sell opportunities.
• Lead review meetings, QBRs, and escalation management.
• Translate client objectives into integrated digital strategies.
• Oversee end-to-end campaign planning and execution.
• Ensure alignment across creative, media, and performance teams.
• Review and approve key deliverables before client sharing.
• Own account revenue, profitability, and forecasting.
• Monitor scope vs. burn and ensure timely billing.
• Support contract renewals and commercial discussions.
• Mentor and manage Account Managers and Executives.
• Drive team performance, productivity, and capability building.
• Ensure optimal resource allocation across accounts.
• Track campaign performance and business impact.
• Present data-backed insights and optimization recommendations.
• Maintain high standards of reporting accuracy and timeliness.
• Strengthen workflows and quality control processes.
• Ensure adherence to timelines, brand guidelines, and SLAs.
• Proactively flag risks and drive resolution.