Group Account Supervisor

About us

At Moon Rabbit, growth isn't just a goal—it's a reality. We're expanding our core business with a team of remarkable talent, driving us forward every day. Our partnerships span a diverse range, particularly in healthcare, where we collaborate with leading industry names and innovative startups alike. Beyond healthcare, we’re proud to work with organizations committed to advancing society and making a lasting impact. Together, we’re shaping a better future.

We’re Blended – we’ve mixed some of the very best people in healthcare with people who have done their most stellar work in consumer. We have discipline and imagination in equal measure. We have PhDs and high school dropouts, media-first digital natives and old school idea-first strategists. We're a giant bag of cultures, beliefs, and backgrounds that make a beautiful sound when they play together.

We’re Bright – the work might look effortless, but the thinking that shaped it is really smart. We’re constantly on the lookout for the real problem, the real opportunity, the thing that, if solved, will change things. We work hard to get intimate with the areas we are playing in because there’s no meaningful insight without intimacy.

We're in search of Brilliant – our formula for success is simple. Bring a diverse bunch of brilliantly talented, collaborative, interesting people together. Give them the tools that they need to do their jobs. Treat them right, pay them right, give them a stake in success, and watch the business fly.

What we’re looking for in you

• Be You – bring yourself to work and to the work that you do.
• Be Ambitious – bring a desire to excel and to win, a desire to push yourself and your teammates to create the very best work, and fight for the work you believe in.
• Be Curious – dig deep and outright care more. Don't ask if it's good enough, ask if it's great enough.
• Be Invested – in your clients’ success, sweat the small things and behave as partners, not providers.
• Be Collaborative – we’re a group of people all on the same path, looking to do things better (and do better things), together.

If all of that sounds like the sort of company you’d like to keep, then carry on reading

Overview

Learning to lead. Immersed in the strategic direction of one or more brands and invested in growing the top talent of tomorrow. Your professional maturity is an example to others. Considered the quarterback of the team with strong thoughts and a voice to match. You know who to involve, for what, and when—and that pulling in others is best for both brand and clients.

This position is based in New York City and follows a hybrid work model, requiring three days in the office (Tuesday–Thursday).

Seamlessly straddles the big picture of strategy and the little details of execution. Owns full workstream with autonomy, mindful of cross functional complexities; capable of on-the-spot solutions to address client comments. Gains client trust through partnership and ability to get the job done.

When possible, guides, advises, and assists the Account team in the development and presentation of new business proposals; integrates and promotes Moon Rabbit offerings for client recommendations when appropriate. Begins to anticipate client needs and rallies teammates to address needs with smart solutions.

Understands strategic vision of Moon Rabbit. Deepens contact with clients to ensure that the agency is aware of business opportunities and/or significant changes in client’s business structure. Actively develops presentations to sell recommendations to clients. Concentrates on organic growth of the business. May participate in new business pitches.

Understand the rationale for common channel selection and be able to discuss with clients. Assists with KPI setting, reviews analytics, and contributes recommendations. Actively seeks to understand new and new to-us media and applies learnings to suggest new initiatives.

Evaluates brand market research, clinical trial data, and industry trends. Able to connect business insights to implications for the brand, and proactively shares with clients and teams. Ensures strategy has all necessary information for the crafting of the creative brief, reviews brief with strategy prior to sharing with extended team. Skilled facilitator for tactical brainstorming.

The Ideal Candidate

• Written and oral communications should be exemplary: clear, concise, actionable.
• Commands a strong presence whether in person or virtually, and in a big presentation or a project review.
• Takes the leadership role in the development of the agency’s recommendations, POVs, and strategic documents to the client.
• Strong presentation skills.
• Collaborates with all disciplines at all levels across multiple teams and agencies.
• Anticipates problems and addresses them as opportunities to improve.
• Brings calm steadiness to the team, even in the face of chaos.
• Leverages growing experience to coach and mentor both direct reports and adjacent junior staff.
• Meets with direct report(s) weekly to focus on engagement, development, and growth.
• Writes and conducts appraisals for direct reports and focuses on goal setting.
• Teaches through modeling maturity and proactivity.
• Teaches junior staff the protocol for business writing.
• Drives agency and client objectives.
• Sets the tone, pace, and example for the day-to-day team.
• Seen as a trustworthy partner by teammates at all levels.
• Acts as an ambassador for Moon Rabbit with clients and external partners
• Generates accurate and timely product forecasts, manages quarterly reconciliations and billing with growing knowledge of client budgeting needs and interests.
• Builds SOW with supervisor; serves as lead financial contact for client inquiries.