Group and Event Experience Manager

Job Type

Full-time

Description Ocean Key Resort & Spa is seeking an energetic and relationship-driven Group & Event Experience Manager to join our team. This role is ideal for someone who loves bringing events to life, from the first conversation with a client through the final details and day-of execution.

You'll be responsible for planning, and servicing weddings, social celebrations, corporate meetings, and special events while creating memorable experiences that reflect the service and attention to detail expected at a luxury resort.

Because this position is highly connected to our guests, clients, event spaces, and operational teams, regular on-property presence at Ocean Key Resort & Spa is an essential part of the role.

WE ARE Ocean Key Resort and Spa is a 4-diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!

OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

What You'll Do

• Plan, and service weddings, rehearsal dinners, celebrations, corporate meetings, holiday parties, fundraisers, reunions, and other social events.
• Support with property tours, site inspections, client appointments, and event walk-throughs.
• Build strong relationships with clients from initial introduction through event completion.
• Create Banquet Event Orders (BEOs), resumes, menus, and event details.
• Partner with Culinary, Food & Beverage, Banquets, Rooms, and other resort teams to ensure seamless event execution.
• Work with clients to develop menus, event experiences, timelines, and special requests while identifying opportunities to maximize revenue.
• Coordinate tastings, planning meetings, room blocks, and other event-related details.
• Review event spaces and setups before functions to ensure they meet client expectations and resort standards.
• Be present for key events and welcome clients upon arrival, providing hands-on support when needed.
• Monitor event billing, deposits, and payment procedures in partnership with accounting.
• Follow up with clients after events to ensure satisfaction and encourage repeat business and referrals.
• Participate in BEO meetings, business reviews, training, and other sales and operational meetings.
• Represent Ocean Key Resort & Spa at wedding shows, networking opportunities, and other events as needed.

Requirements What We're Looking For

• Minimum 2 years of experience in catering sales, wedding sales, conference services, event management, or a related hospitality role.
• Luxury hotel or resort experience preferred.
• Strong sales, relationship-building, and customer service skills.
• Excellent communication, organization, and attention to detail.
• Ability to manage multiple events, clients, deadlines, and priorities in a fast-paced environment.
• Comfortable working collaboratively across hotel departments.
• Proficiency with event management systems and Microsoft Office.
• Professional presence and a genuine passion for creating memorable guest experiences.
• Ability to work a flexible schedule based on business and event needs, including evenings, weekends, and holidays.
• Ability to meet Noble House Hotels & Resorts background screening requirements.

Physical Requirements & Work Environment

• This position combines office-based work with frequent movement throughout the resort and event spaces. The role requires the ability to:
• Frequently stand and walk throughout the property, including indoor and outdoor event spaces.
• Sit and work at a computer for periods of time.
• Reach, bend, stoop, and kneel as needed during event preparation and execution.
• Lift and carry up to 25 pounds regularly and up to 50 pounds occasionally.
• Communicate effectively with guests, clients, vendors, and team members in a variety of environments.
• Work both indoors and outdoors in varying weather conditions.
• Maintain the visual and auditory ability necessary to review event details, inspect event setups, and interact effectively with guests and team members.

We’ve got you covered… At Ocean Key Resort and Spa, we are proud to offer our team members amazing perks and benefits.

• Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
• Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
• 401K plan with matching
• Team Member parking reimbursement program
• On Demand Pay- access to your pay before payday
• Paid Holidays/Personal/Vacation/Sick time
• Company-Sponsored Parking program for team members
• Team Member shift meals
• Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs
• Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
• Certain benefits apply only to full-time employment status, and introductory eligibility period applies

Are you ready to join the excitement? At Ocean Key Resort and Spa, we look for team members with a high amount of integrity and a positive hospitality-driven mindset. We look forward to reviewing your application and resume.

At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team! Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. Notice of AI Use in Job Application Review As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.