Group Customer Service

About the Role:

Join Our Global Team!

We are looking for motivated and customer-focused individuals to join our Group Customer Service team. Whether you are an experienced professional seeking a new challenge or an entry-level candidate eager to start your career, we welcome applicants who are passionate about delivering excellent customer service and thrive in a dynamic international environment.

Key Tasks/ Responsibilities:

 As a Group Customer Service Representative, you will be responsible for:

• Conducting price checks using available price lists.
• Creating and processing sales orders in TLS.
• Coordinating with various departments on a global scale, including Production Planning, Quality Assurance, and other functions.
• Preparing and sending order confirmations.
• Handling customer order change requests.
• Creating, revising, and validating production articles.
• Creating, revising, and maintaining Tipping master data.
• Communicating effectively with internal stakeholders across global locations.
• Managing customer communications for assigned regions.
• Supporting additional tasks and projects based on competence, experience, and business requirements.

Qualifications:

• Bachelor's Degree in Business Administration, Commerce, Marketing, Management Accounting, Communication, or any related business or management course.
• One (1) to two (2) years of relevant experience in customer service, sales support, order management, or related functions is an advantage.
• Experience working in an international or manufacturing environment is an advantage.
• Excellent English communication skills (oral & written).
• Proficient in MS Office and has excellent computer skills.
• Fresh graduates are welcome to apply.

Skills and Competencies:

• Basic commercial and business understanding.
• Strong interpersonal and customer service skills.
• Friendly and professional communication style.
• Proactive and solution-oriented mindset.
• Customer-first mentality with a commitment to service excellence.
• Highly motivated, driven, and results-oriented.
• Ability to work independently and as part of a global team.
• Flexible regarding tasks, priorities, and working hours.

What We Offer?

• Competitive remuneration package (salaries and benefits).
• Opportunity to work in a global and collaborative environment.
• Comprehensive training and development opportunities.
• Exposure to international customers and cross-functional teams.
• Exciting and diversified field of work experience.
• Modern / State-of-the-art working environment.