Group HR and Administration Manager

About the Role

Neptune Tours & Travels is looking for a proactive and business-oriented HR Manager to take ownership of the company's people function.

We are looking for someone who can go beyond routine HR administration and help us build a high-performance, accountable and employee-friendly organisation as Neptune expands across B2B, B2C, Corporate Travel, Operations, Technology and new branches.

Key Responsibilities

1. Recruitment & Manpower Planning

Own end-to-end hiring across sales, operations, ticketing, visa, corporate, technology and management roles. Build strong sourcing channels through LinkedIn, Naukri, referrals, consultants and campus recruitment, while maintaining a healthy candidate pipeline.

2. Performance Management

Create KRAs and KPIs with department heads, establish monthly/quarterly performance reviews, track targets, design appraisal processes and manage Performance Improvement Plans where required.

3. HR Operations

Manage the complete employee lifecycle: onboarding, induction, probation, confirmation, attendance, leave, payroll coordination, increments, transfers, documentation and exits.

4. Policies, Compliance & Discipline

Develop and implement HR policies and SOPs. Maintain appropriate employee documentation and coordinate applicable statutory compliance including PF, ESIC and other employment requirements. Handle grievances and disciplinary matters professionally.

5. Culture, Engagement & Retention

Build a professional, performance-oriented culture while improving employee communication, engagement, training and retention.

6. HR Analytics & Management Reporting

Provide management with a monthly HR dashboard covering headcount, vacancies, time-to-hire, offer-to-joining ratio, attrition, absenteeism, attendance, performance, manpower cost and other relevant HR metrics. These metrics are also being explicitly sought in current HR-manager roles.

7. HR Systems & Automation

Help Neptune implement better HRMS, recruitment workflows, employee databases and appropriate AI/automation tools to reduce repetitive HR work.

The Person We're Looking For

The ideal candidate has 58 years of broad HR/generalist experience and has independently handled several HR functions rather than working only in recruitment.

They should be confident dealing directly with senior management and employees, be strong in Excel/Google Sheets and HRMS, understand performance management and statutory HR requirements, communicate well in English and preferably Bengali/Hindi, and—most importantly—be comfortable building systems from scratch