Group IT Operations Analyst

JMG Group is a Private Equity backed insurance broking group based in Guiseley, West Yorkshire with strong regional office representation around the UK. We are a top 30 broker, growing rapidly having completed numerous acquisitions since our MBO in 2020. We place over £450m+ of Gross Written Premium into the market annually and our teams are very well respected in the market. Customer excellence is the backbone of our business, which means that our people, systems, and processes are central to our success

The Role

We are seeking a proactive and detail-oriented Group IT Operations Analyst to join our dynamic IT Team. This role is pivotal in supporting the integration of newly acquired businesses into our IT ecosystem, ensuring a seamless transition from acquisition through to business-as-usual operations.

In this role, you will work closely with third-party vendors, internal IT team colleagues, and stakeholders across our growing business to deliver a range of IT projects aligned with strategic objectives. The ideal candidate will have a strong background in IT with demonstrable experience in managing the Microsoft suite of products.

Key Responsibilities

• Lead and deliver the end-to-end IT integration of newly acquired businesses from initial IT discovery through to handover to BAU/service desk teams.
• Act as a key liaison between internal IT teams, business units, and third-party providers to ensure project requirements are clearly defined and delivered.
• Coordinate project activities, ensuring milestones are met, risks are managed, and documentation is maintained.
• Ensure smooth transition of IT services and infrastructure into operational support, including knowledge transfer, and documentation for the service desk.
• Identify and implement, in consultation with IT colleagues, improvements to IT operational processes
• Work alongside our Project Management function to provide regular updates to stakeholders on project progress, risks, and outcomes.

Skills Required

• Proven experience in IT operations or IT project delivery, ideally within a multi-site or group structure
• Strong understanding of IT infrastructure, networking, and service management principles
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organisation
• Strong organisational skills and attention to detail
• Proven experience in managing the Microsoft suite of products and familiarity of IT management tools available

What we offer

• Competitive salary commensurate with level of experience
• Hybrid working options considered following training & probation completion
• Free parking
• Company Pension scheme
• Generous holiday entitlement & Birthday off
• Bupa Cashplan
• Death in service scheme
• Gym Flex
• Many more