Group Leader- Customer Support

Role Name Role Purpose Responsibilities Heads KRA (Key Result Areas) Machine Availibility Ensure execution of planned maintenance activities of machines to achieve machine availability Quality Management To monitor the compliance to Control Plan & Job Standards, Daily checksheet / monitoring to maintain process health. Manpower Development To plan and develop the skill set in Shift members as per roles and responsibility To Monitor Manpower and glass breakage due to machine 1. Zero Machine breakdown2. Manpower Rotations and Multiskilling's as per schedule3.Manpower Optimizations To review & reduce repair & maintenance Cost and to reduce cost of Indirect consumables Safety To achieve Zero Accidents & to ensure safe working culture amont team Shift Operations Enforce discipline in the Shift. Skills Technical skills, & Manpower Management skill Qualification Diploma- Mechanical Internal Customers Production, SCPL, Stores & HR TKML Decision Making Authority To Approve Deviations in shift, Approve out Pass Other External Parties/Vendors Auditors INTERACTION

• Ensuring 5S during the shift.2. Ensuring no miss management in shift.3. Ensuring Maintenance activities in the shift4. Ensuring dolly / pallet repair as per plan5. Attending breakdown as per timeline

Knowledge 1] Good Technical knowledge about electrical & mechanical maintenance2] Knowledge of MTTR & MTBF, preventive maintenance3] Knowledge of critical spares Year's Of Experience

• No of Points during Audit.2. No of deviation and abonormalities
• Skill Competency mapping & Level ups and Multiskilling Development

3-10 Years Requirements Cost Budget Vs Actual head countsMachine breakdown HistoryMultiskilling plan Vs actualsIndirect manpower Rotations as per Schedule adherence

• Cost of repair & mainteance - budget Vs Actual2. Cost of Consumables Consumptions ,plan vs. actual
• Inculcating safety practices within team2) Eliminating unsafe work practices3) Reporting near misses, unsafe acts and conditions
• Ensure to carry preventive Maintenance as per plan2. Ensure to carry out 5S activities as per QES procedure3. Ensure to initiate preventive actions

Group Leader- Maintenance (Mechanical) To manage smooth and efficient operation of Mechanical Maintenance KPI (Key Performance Indicators)