Group Manager - Order Management

Role & responsibilities :

• Display good communication skills in influencing and Leadership skills in delivering good partner and customer experience while interacting with the internal teams and customer\
• Manages customer orders from inception to close; provides pricing and delivery information; enters orders into SAP, confirms orders and delivery dates and follows up on all customer orders and inquiries while adhering to standard operating procedures.
• Generates invoice corrections, submits corrective action requests and processes return authorizations.
• Maintain accurate customer records and update CRM systems with relevant information.
• Support, collaborate effectively with multiple teams across the business and communicate with the customers efficiently to deliver consistently high levels of service.
• Identify and escalate complex issues to appropriate departments while maintaining ownership until resolution.
• Collaborate with various teams across the business in identifying and giving resolutions to support tickets raised.
• Work independently and as part of the Customer Support team handling multiple projects simultaneously from start to finish
• Provide efficient and effective service to customers, ensuring all internal KPIs are monitored and met. And that the question of the customers is answered politely or expectations are managed.
• Take full ownership and accountability of the customers, to ensure that their enquiry is fully answered or if appropriate escalated to the relevant department or partners