Group Manager - Physical Security Operations

Site Security Lead

Physical Security Operations

Function

Corporate / Physical Security

Location

Assigned HCLTech site

Reporting to

Regional Chief Security Officer (RCSO) / designated Corporate Security leader

Role type

Site-based security operations leadership

Key interfaces

GWS/Admin, HR, EHS/Fire & Safety, IT, Facilities, Transport, business teams, clients and security service partners

1. Role Purpose

The Site Security Lead is accountable for the end-to-end management of physical security at the assigned site. The role safeguards people, assets, information, facilities and business operations by translating corporate security policy into disciplined site execution, maintaining emergency readiness, overseeing security service partners, and providing timely risk and incident reporting to leadership.

2. Key Accountabilities

Security governance and site control

• Implement Corporate Security policies, SOPs, post orders and site security instructions; maintain site-specific documentation and ensure consistent compliance across all posts and shifts.
• Own the daily security operating rhythm, including shift briefings, deployment checks, site rounds, open-observation closure and escalation of unresolved risks.
• Provide accurate and timely operational reports, dashboards and exception updates to the RCSO/designated security leader.

People, access and movement control

• Control and monitor the movement of employees, clients, visitors, contractors, vendors and vehicles through approved access-control and verification processes.
• Ensure only authorised persons, vehicles and materials enter or leave the premises after prescribed checks, approvals and documentation.
• Oversee visitor management, access cards, keys, restricted-area permissions, parking, traffic flow and transport-security coordination.

Asset and material protection

• Protect company property and assets through effective gate controls, material-movement governance, asset/scrap checks, loss-prevention measures and exception escalation.
• Maintain secure custody, issue, return and reconciliation controls for keys, access credentials and other security-controlled inventory.
• Support fact-based investigation of loss, theft, unauthorised access, policy violations and other physical security incidents; preserve records and evidence as required.

Incident and emergency management

• Act as the site security focal point for security breaches, medical emergencies, fire alarms, bomb threats, intrusion alarms, workplace violence and other emergencies.
• Activate response and escalation protocols, coordinate with internal stakeholders and emergency services, and ensure clear incident communication and documentation.
• Plan and conduct drills, tabletop exercises and post-incident reviews; track corrective and preventive actions to closure.

Security systems and control-room oversight

• Ensure effective operation and monitoring of CCTV, Electronic Access Control Systems (EACS), alarms, visitor-management systems and other deployed security technologies.
• Coordinate preventive maintenance and fault escalation; maintain downtime, service-call and restoration records.
• Use system and operational data to identify vulnerabilities, trends and opportunities for control improvement.

Security partner and workforce management

• Lead the on-site security service partner and deployed personnel, ensuring approved manning, post coverage, discipline, turnout, conduct and service quality.
• Verify attendance and supporting records, review deployment gaps, conduct performance and compliance reviews, and escalate repeated non-conformance.
• Validate monthly invoices and supporting documentation in line with approved process, attendance records and service delivery evidence.

Training, capability and awareness

• Ensure all new security personnel complete document verification, induction, post briefing and competency checks before deployment.
• Deliver or coordinate training on security procedures, emergency response, fire safety, access control, visitor/material management, systems operation and customer service.
• Maintain training plans, attendance, assessment and drill records.

Audit, compliance and continuous improvement

• Maintain registers, records and evidence in audit-ready condition; support internal, client, statutory and certification audits.
• Monitor relevant statutory and contractual compliance of the security service partner and promptly report deviations.
• Conduct risk assessments, security reviews and trend analysis; recommend practical control improvements and track approved actions.

3. Decision Rights and Escalation

• Initiate immediate protective actions within approved emergency and security protocols to safeguard life, assets and business continuity.
• Stop or restrict access, material movement or unsafe activity where required controls or approvals are absent, while promptly informing authorised stakeholders.
• Escalate security breaches, significant control failures, system outages, staffing shortfalls, repeated service-partner non-compliance and incidents with legal, client or reputational impact.
• Recommend corrective actions, process improvements, training interventions and service-partner remedies; obtain approval where expenditure or policy change is involved.

4. Key Deliverables / Success Measures

Outcome area

Expected evidence of effective performance

Operational readiness

Required posts staffed; shift handovers and site rounds completed; open observations tracked and closed.

Access and material control

Authorised movement supported by complete records, approvals and reconciliations.

Incident management

Prompt response, escalation, reporting, evidence preservation and corrective-action closure.

System availability

Security-system health monitored; faults logged, escalated and restored with documented follow-up.

Vendor governance

Attendance, deployment, training, statutory records and invoices validated with supporting evidence.

Audit readiness

Mandatory registers, records, drill evidence and compliance documents current and retrievable.

Risk reduction

Recurring vulnerabilities identified through review and addressed through approved preventive actions.

Stakeholder service

Clear communication, professional conduct and dependable support to employees, clients and site functions.

5. Qualifications and Experience

• Bachelor's degree or equivalent recognised qualification.
• Typically 8-10 years of progressive experience in physical security operations, including at least 3 years leading security at a comparable large corporate, technology, IT/ITES or multi-tenant site.
• Demonstrated experience managing guarding operations, access control, CCTV/EACS, incident response, emergency preparedness, investigations, audits and security-vendor performance.
• Working knowledge of security documentation, statutory compliance, service-level monitoring, invoice/attendance validation and data-based reporting.
• Proficiency in standard office productivity tools and the ability to prepare clear reports, presentations, trackers and incident summaries.
• Good written and spoken English; local-language capability is desirable for effective site coordination.
• Relevant professional certification in security, safety, fire, risk or business continuity is desirable.

6. Core Competencies

Operational leadership

Plans, prioritises and maintains disciplined execution across shifts and posts.

Risk judgement

Recognises threats, assesses impact and selects proportionate controls within authority.

Incident command

Remains structured during emergencies and coordinates response, communication and recovery.

Integrity and confidentiality

Handles sensitive information, investigations and access privileges responsibly.

Vendor management

Sets clear expectations, validates evidence and addresses non-performance fairly and promptly.

Stakeholder management

Works effectively with business, support functions, clients, authorities and service partners.

Communication

Provides concise instructions, accurate reports and timely escalation.

Digital orientation

Uses security systems and operational data to improve visibility, control and decision-making.

Customer service

Balances strong security controls with professional and respectful user experience.

Continuous improvement

Uses audits, incidents, observations and trends to strengthen preventive controls.

7. Working Requirements

• Site-based role with willingness to work flexible hours and remain available for critical incidents, emergencies, audits and business requirements.
• Ability to conduct regular site rounds, inspect security posts and operate effectively in indoor and outdoor operational areas.
• Ability to meet role-related fitness, background-verification and statutory requirements prescribed by applicable law and company policy.
• Frequent interaction with employees, contractors, visitors, clients, service partners and local authorities, as authorised.

8. Role Governance

The Site Security Lead is the overall on-site owner for physical security operations and is expected to act within HCLTech policies, approved SOPs, delegated authority and applicable law. The role may be assigned additional related responsibilities based on site risk, business needs or leadership direction. This job description describes the primary accountabilities and is not an exhaustive list of all duties.