Group Operations and Growth Manager

About the role

We are looking for a highly capable and hands-on Group Operations & Growth Manager to oversee and strengthen our growing portfolio of F&B businesses: Keef the Beef, Faber Side, Keef's Butcher, future concepts, acquisitions and partnerships, and group events and special projects. This is not a desk-based role. You will be responsible for ensuring that each business operates smoothly, profitably and consistently, while helping management launch new projects and integrate future acquisitions. You will work closely with the founder and be the key person responsible for turning plans into action across the group.

Key responsibilities

• Oversee daily operations across all outlets and business concepts
• Ensure consistent service, food quality, cleanliness and customer experience
• Conduct regular outlet visits and operational checks
• Establish and maintain SOPs, checklists and reporting systems
• Resolve operational problems quickly and follow through until completion
• Coordinate between kitchen, service, retail, administrative and management teams
• Ensure compliance with licensing, food safety, workplace safety and regulatory requirements
• Take responsibility for outlet sales, labour cost, food cost, wastage and operating expenses
• Prepare and review weekly and monthly performance reports
• Work with chefs and outlet managers to improve gross margins and profitability

About you

• At least 5 years of operations experience, preferably in F&B, hospitality, retail or a multi-outlet environment
• Proven experience managing teams, costs and outlet profitability
• Strong financial understanding, including P&L, food cost, labour cost and budgeting
• Highly organised with strong follow-through
• Comfortable working directly with founders and business partners
• Able to manage several businesses and projects simultaneously
• Willing to work evenings, weekends and public holidays when operationally required
• Strong communication, negotiation and problem-solving skills
• Proficient in spreadsheets, reporting and operational systems
• Experience with new openings, events, retail, acquisitions or business integration would be an advantage