Group Operations Coordinator

An international group operating in telecom infrastructure is seeking a Group Operations Coordinator to support its Group Operations Director in coordinating operations and maintenance activities across multiple countries.

Working closely with Country O&M Directors and local technical teams, you will monitor operational performance, consolidate reporting and follow up on improvement plans to strengthen service quality and infrastructure availability.

Key responsibilities

• Coordinate operational priorities and follow up on country action plans.
• Monitor contractual SLAs, infrastructure availability, Mean Time to Repair (MTTR) and preventive maintenance compliance.
• Consolidate and analyse operational reports, highlighting performance gaps, risks and improvement opportunities.
• Organise operational review meetings and track agreed actions through to completion.
• Coordinate the follow-up of major incidents, root cause analyses and corrective actions.
• Support the implementation of standard O&M procedures, reporting tools and best practices across subsidiaries.
• Follow up on preventive and corrective maintenance activities with country teams.
• Monitor fuel and electricity consumption data and support optimisation initiatives.
• Assist with O&M budget preparation, cost tracking and resource planning.
• Support the monitoring of subcontractor performance and service quality.
• Contribute technical and operational inputs to RFQ reviews and O&M proposals.
• Coordinate with Procurement, Finance, Fuel & Fleet and SHERQ teams.
• Support technical training and knowledge sharing across countries.
• Follow up on compliance with health, safety, quality and environmental requirements.

Qualifications and experience

• Bachelor’s degree in Electrical Engineering, Telecommunications, Energy, Electromechanical Engineering or a related field.
• At least 5 years of relevant experience in telecom infrastructure operations, maintenance or technical coordination.
• Good understanding of telecom infrastructure and power systems, including generators, batteries, solar equipment and Remote Monitoring Systems (RMS).
• Experience monitoring maintenance activities, SLAs, operational incidents and performance indicators.
• Strong analytical and reporting skills, with proficiency in Excel and PowerPoint.
• Excellent organisational skills and the ability to manage multiple priorities across countries.
• Strong communication skills and the ability to coordinate teams without direct managerial authority.
• Professional proficiency in English; French is an advantage.
• Willingness to travel across Africa as required.

Experience in African telecom markets,continuous improvement projects would be an advantage.