Group Practice Manager

Job Introduction

We are looking for Group Practice Managers who will provide senior operational leadership across a designated portfolio of GP practices. Acting as the named CQC Registered Manager, the Group Practice Manager will be responsible for day-to-day management of practice operations, workforce, performance, patient experience, estates, business continuity, and service improvement. You will work closely with clinical, operational and corporate colleagues to maintain high standards across all sites.

Salary: £51,751.00 - £55,890.00 per annum, (DOE)

Department: Primary Care - GP Practices

Location: There are 4 Group Practice Manager roles available. Each role is responsible for overseeing practices in various locations as follows:

Group 1 (Litherland, Seaforth and Netherton)

Group 2 (Great Crosby and Thornton, Hightown)

Group 3 (North Park, Maghull)

Group 4 (Garston, Netherley)

Shifts: This is a full-time role working 37.5 hours per week, Monday to Friday (7.5 hours per day).

What will I be doing?

• Provide visual operational leadership across a designated portfolio of GP practices, ensuring effective day-to-day management of staff, resources and service delivery, including diary coordination, patient enquiries and complaints, performance management, sickness absence, annual leave, appraisals and compliance with organisational policies and procedures.
• Rota planning to ensure safe staffing levels across practices, working closely with the rota team.
• Ensure practices consistently deliver safe, effective, and patient-focussed services where operational policies, procedures and standard operating processes are available, implemented and adhered to, identifying the need for new or updated protocols and procedures where required.
• Support recruitment, onboarding and retention activities and ensure staff understand organisational objectives, performance expectations, and service standards.
• Provide day-to-day leadership and management of practice teams fostering a positive, inclusive, and high-performing culture across all sites.
• Lead operational governance arrangements across the portfolio of practices ensuring compliance with organisational policies, statutory requirements and NHS standards.

As the CQC Registered Manager you will ensure all regulated activities are delivered safely and effectively in accordance with CQC standards.

What do I need?

• Degree level qualification or equivalent management experience in primary care, healthcare management, business management, or a related field.
• Significant operational management experience with demonstratable outcomes.
• Knowledge and understanding of NHS primary care systems, processes, structures and contractual requirements.
• Knowledge of CQC regulations and regulatory requirements.
• Experience of managing staff or a service including one-to-one's, appraisals and performance management.
• Experience of leading multidisciplinary teams.
• Ability to demonstrate Primary Care 24 value and behaviours.

What's on offer?

• £51,751.00 - £55,890.00 per annum, (DOE)
• 27 days annual leave - previous NHS service will be taken into account.
• NHS pension scheme.
• NHS car fleet scheme.
• NHS home electronics scheme.
• Cycle to work scheme.
• Eligible to apply for Blue Light card.
• Colleague wellbeing package - which includes a doctor line, access to Westfield Rewards, wellbeing support and gym discounts.
• Colleague events.

About Us Primary Care 24 (PC24) is a not-for-profit social enterprise established in 2004, predominately delivering NHS contracts. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

Come join our proud team!

This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment. Please note that interviews will be held between the 2nd and 5th of November.