Group Product Manager

Who you are

• The ideal candidate can balance near-term platform stability, compliance, reliability, and customer trust with the longer-term vision for how financial services power a unified, year-round SMB experience
• This is a coach-player role for a leader who can operate with senior stakeholders, dig into operational and technical details when needed, and coach Product Managers through ambiguity
• 8+ years of experience in product management, with a minimum of 5 years in the fintech industry, and 2+ years leading product teams at the Group level or above
• Deep expertise in financial services, ideally with a strong background in payments acquiring, acceptance, payment facilitation, fraud and risk controls, and processor or platform partnerships
• In-depth knowledge of financial products onboarding experiences, including KYC and KYB, and risk and fraud mitigation practices
• Experience with payment processor or platform partnerships and migrations at scale is a strong plus, especially in environments where reliability, fraud exposure, compliance obligations, customer trust, and business continuity all need to be managed at the same time
• Proven track record leading product teams and taking new products from ideation to launch to scale in a fintech environment
• Comfort operating under compliance, regulatory, and audit constraints without losing sight of customer and business outcomes
• Demonstrated judgment on where to apply AI — able to identify high-leverage opportunities to improve your team's own productivity, as well as opportunities to strengthen fraud/risk decisioning or the customer experience
• Strong stakeholder management and leadership skills, with the ability to effectively communicate and influence customers, business partners, engineers, and cross-functional partners across the organization
• Proven ability to prioritize and make hard decisions in a fast-paced environment, while actively identifying and mitigating issues that could impact successful completion of goals
• Strong people leadership experience, including leading Product Managers, developing talent, setting priorities, and building high-performing teams, with genuine comfort operating as a coach-player
• Excellent written, verbal, and interpersonal communication skills, including the ability to explain technical and financial concepts clearly to non-technical audiences and influence senior stakeholders across business and technology functions
• Bachelor's degree in Business, Computer Science, Engineering, Information Systems, Data-related field, or a related discipline, or the equivalent through a combination of education and relevant work experience

What the job involves

• The Group Product Manager, Financial Services is a strategic product leader responsible for Wave/SMB’s payments capabilities and broader financial services experiences that help small businesses move, manage, and trust their money
• This role leads Product Managers across payments acceptance and processing, platform modernization, risk and fraud mitigation, and future financial services capabilities
• They will translate strategy into execution by setting clear priorities, managing product budgets, improving discovery and development practices, and creating the operating rhythm needed to deliver measurable outcomes
• Define and own the product vision and strategy for Financial Services for the Small Business product suite
• Lead the team through active platform modernization work, including our payments infrastructure migration, reduce fraud exposure, resolve reliability gaps, and restore and build customer trust
• Own uptime, reliability, and observability commitments for payments surfaces, partnering with Engineering and Data teams to meet aggressive platform stability SLAs on some of our most business-critical systems
• Partner closely with Fraud/Risk Operations, Compliance, and Security on onboarding, underwriting, and fraud mitigation practices, ensuring the product meets regulatory and risk standards without sacrificing customer experience
• Collaborate with other product leads — particularly Accounting and Tax — to ensure payments/ financial services workflows integrate cleanly into a seamless, end-to-end SMB experience rather than operating as a silo
• Manage key stakeholders and business partners across Engineering, Design, Customer Success, Finance, Risk/Fraud Operations, Compliance, Security, and Marketing to align on priorities, execute the product vision, and deliver against clear metrics and outcomes
• Craft logical business cases, understand financial impacts, and define and execute business and customer benefit OKRs. Use data to prioritize opportunities, demonstrate product value, and impact KPIs
• Identify where AI can meaningfully improve day-to-day team productivity, and where AI can strengthen fraud detection, risk decisioning, operational workflows, or the customer-facing experience
• Be viewed as a subject matter expert in financial services by presenting compelling strategy and plans, and providing business leadership that drives results for your team
• Build and coach a high-performing product team by setting clear ownership, raising the quality of product thinking, helping Product Managers connect strategy to execution, and creating the conditions for strong cross-functional collaboration
• Foster a culture of continuous improvement, driving operational excellence through retrospectives, coaching, and ongoing refinement of team processes and ways of working

Benefits

• Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours
• We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more
• We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously
• We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!