Group Reservations Co-ordinator

KINGSMILLS HOTEL - INVERNESS

FULL-TIME 39 HOURS PER WEEK - MONDAY TO FRIDAY (ONE SATURDAY PER MONTH)

The Role – Groups Reservations Co-ordinator

• Must be eligible to work in UK
• Live out only

Based in Inverness, this exciting role serves a key function within our reservations team. We are looking for an organised team member with previous experience in hotel reservations, front office or sales environment. Supporting Kingsmills, Ness Walk and from 2027 our new hotel KIN, you will you have excellent attention to detail, be guest-focused and deliver exceptional service. This is an great opportunity to join a growing group and join a high performing reservations team.

Key Responsibilities

• Manage group accommodation enquiries, reservations, and rooming lists.
• Deliver a detailed professional and friendly service via telephone, email and booking channels.
• Ensure precise communication and coordination of group requirements with events, front of house, and food & beverage teams.
• Maintain clean and precise booking data in the hotel reservation and back office systems.
• Build strong relationships with corporate clients, tour operators, and event planners.
• Manage group payments in line with the group contracts.
• Source, co-ordinate and track experiences and entertainment for group guests

What We Are Looking For

• Previous experience in a hotel reservations, front desk, or sales environment.
• Great organizational skills with precise attention to detail.
• A warm, confident phone manner and customer-first attitude.
• Comfortable managing multiple tasks and deadlines in a fast-paced setting.
• Strong organisational and IT skills.

What We Offer You

• Competitive salary based on experience
• Free meals on duty and uniform provided.
• Free onsite car parking.
• Complimentary use of the Kingsmills swimming pool and leisure club.
• Generous staff discounts on food, beverages, and spa treatments across all properties.
• Online Training Platform.
• A supportive and lively working environment within a privately owned luxury hospitality group.

Join us as a Group Reservations Co-ordinator and be part of a passionate team dedicated to creating unforgettable experiences! Your enthusiasm, attention to detail, and commitment to exceptional service will make a lasting impact on our guests’ stays.

Benefits:

• Canteen
• Company events
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Referral programme

Work Location: In person