Group Retail Manager

About the role

We are seeking an experienced Group Retail Manager to join Hyundai Laguna Inc. in Binan City, Laguna. This is a full-time position that plays a crucial strategic role in driving sales performance, operational excellence and customer satisfaction across our retail dealership operations. As Group Retail Manager, you will be responsible for overseeing multiple sales teams, managing inventory, and ensuring that our dealerships maintain the highest standards of service and professionalism. This role is integral to achieving our business objectives and delivering an exceptional customer experience in the automotive retail sector.

Key responsibilities

• Leading and motivating sales teams across dealership locations to achieve and exceed sales targets and revenue goals
• Managing inventory levels, vehicle allocation and stock rotation to optimise sales opportunities
• Developing and implementing sales strategies and promotional campaigns to drive customer acquisition and retention
• Overseeing customer relationship management and ensuring consistently high levels of customer service and satisfaction
• Monitoring key performance indicators (KPIs) and preparing detailed reports on sales performance, market trends and operational metrics
• Training, coaching and developing sales personnel to enhance their product knowledge, sales techniques and professional capabilities
• Managing pricing strategies, discount policies and margin management to maintain profitability
• Liaising with manufacturer representatives, finance providers and other stakeholders to support dealership operations
• Ensuring compliance with all regulatory requirements, consumer protection laws and company policies
• Participating in strategic planning and business development initiatives to expand market presence

What we're looking for

• Minimum 5-7 years' experience in automotive retail management or similar senior sales management role
• Proven track record of successfully leading and managing sales teams in a dealership or high-volume retail environment
• Strong knowledge of the automotive industry, vehicle specifications, financing options and dealership operations
• Demonstrated ability to develop and execute effective sales strategies that drive revenue growth and market share
• Excellent understanding of customer relationship management (CRM) systems and sales analytics tools
• Outstanding leadership, communication and interpersonal skills with the ability to motivate diverse teams
• Strong analytical and problem-solving capabilities with attention to detail and data-driven decision-making
• Experience in staff recruitment, training and performance management
• Proficiency in Microsoft Office applications and dealership management software
• Valid driver's licence and ability to demonstrate vehicles to customers
• Preferred: Experience with Hyundai products or other international automotive brands