Group Sales Consultant

Summary

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as Group Sales Consultant within ALG Vacations. As a member of the Group Sales team the Group Sales Consultant is responsible for driving group vacation sales and executing strategic sales initiatives in a fast-paced environment.

This role focuses on converting inbound group opportunities into confirmed bookings while delivering exceptional service and maximizing revenue potential. As a key member of the Group Sales team, the consultant serves as the primary point of contact for travel advisors, providing expert guidance throughout the group booking process, building strong relationships, and ensuring a seamless customer experience from quote to confirmation.

About ALG Vacations

It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care.

To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/

Our Values

At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.

Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being

We’re proud to offer exceptional corporate benefits which include:

Travel Perks and Benefits for both ALG Vacations and Hyatt

Medical, Dental and Vision Insurance

Basic Life Insurance

Short- & Long-Term Disability

Paid Parental Leave

Corporate Wellness Program

Travel Discounts & Deals

Paid Time Off & Holidays

401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Essential Functions:

• Serve as the primary point-of-contact for customers to prepare group quotes, generate contracts, assist with in-destination requirements, or perform other similar duties

• Manage new and active leads through CRM

• Work with customers to develop appropriate itineraries to satisfy their group needs

• Attend training sessions to build or maintain product knowledge, including processes and terms and conditions

• Present quote information to customers in a professional manner and secure the sale

• Respond to group vacation inquiries on a timely basis

• Consistent follow-up communication with customers every 24-48 hours

• Meet sales goals and expectations as established by leadership

• Build customer loyalty and maintain strong relationships with customers, agencies, and suppliers

• Answer incoming calls and emails via the group communication channels as needed

Qualifications

Experience:

Two (2) plus years of relevant experience in travel, group sales, event and/or wedding planning; or an equivalent combination of education and experience

• Associate’s degree or equivalent experience desired

• Strong proficiency in Microsoft Excel as well as Outlook, Teams, PowerPoint, and Word

• Experience working in Salesforce or a similar CRM

• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally

• Good time management, multi-tasking, and organizational skills

• Ability to work collaboratively with colleagues and staff to contribute to results driven and team-oriented environment

• Ability to work independently in a home-office environment free of distractions

• Ability to work under pressure and meet deadlines

• Strong communication skills with the ability to communicate ideas verbally and in writing, to include strong presentation ability. As well as listening to various messages and asking the appropriate questions drive to a solution.

• Strong analytical acumen with the ability to understand and develop solutions from various data sets.

Additional Competencies Required

• Customer Service – Knowledge of principles and processes for providing customer service. This includes assessment of customer needs, meeting quality standards for services and evaluation of customer satisfaction

• Sales – Knowledge of principles and methods for selling products and services including sales techniques and sales control systems

• Negotiation – Bringing others together and trying to reconcile differences for a positive outcome

• Persuasion – Persuading others to change their minds or behavior

• Learning from Past Experience – Understanding the implications of new information for both current and future problem-solving and decision-making

• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Judgment and Decision-Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one

• Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense

• Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We Welcome You:

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The pay range for this position is an hourly rate of $20.00 to $22.00. This position is also eligible to earn overtime, shift differentials and incentive awards under certain circumstances.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.