Group&Event Sales Manager

We’re looking for an "Group Sales Manager" who is ready to join the Sheraton Family where the world comes together!

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the ADOS.
• Assists with the development and implementation of promotions, both internal and external.
• Reviews sales and catering guest satisfaction results to identify areas of improvement.
• Interacts with guests to obtain feedback on product quality and service levels
• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction
• Empowers employees to provide excellent customer service
• Observes service behaviors of employees and provides feedback to individuals and/or managers
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
• Ensures that a customer recognition program is in effect throughout Sales
• Participates in and practices daily service basics of the brand
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Required Skills

• Experience Group Sales department of an international chain hotel
• Strong corporate and agency relations
• Competent in Opera both in rooms and event management
• Strong communication and organisation skills
• Teamwork and guest satisfaction oriented

Summary Info

Position

:

Sales Manager

Sector

:

Turizm - Otelcilik

Department

:

Satış , Turizm - Otelcilik

Working Type

:

Tam zamanlı

Working Preference

:

İş Yerinde

Career Level

:

Orta Düzey Yönetici

Location

:

İstanbul Avrupa Yakası Kağıthane
İstanbul Avrupa Yakası Kağıthane

Experience

:

3-7 yıl

Refresh Date

:

31.08.2026

Last Application Date

:

30.10.2026