Groups & Events Coordinator - Papamoa Beach

About Us

The team at Tasman Holiday Parks has always worked with one clear goal in mind – to create timeless holiday experiences in places of vibrant natural beauty. We are the fastest growing owner, developer and operator of holiday parks across Australia and New Zealand. As the first holiday park network to span both countries, our vision is to create timeless places where people trapped in the busyness of life can escape to freedom.

Our Tasman Promise is to provide holiday parks which are safe, clean and friendly, fully planned and where our guests can create beautiful moments. We are committed to offering timeless holiday parks within inspirational locations and with a rapidly expanding portfolio, we welcome more than 500,000 guests each year across 45+ iconic locations.

About the role

Join us at Tasman Holiday Parks – Papamoa Beach, where creating memorable holiday experiences is at the heart of everything we do. We are seeking a Groups and Events Coordinator to join our team.

This is a hands-on, customer-focused role that requires strong organisation, attention to detail and clear communication. You will work closely with the Front Office Team Leader, Park Manager, housekeeping and the wider park team to deliver seamless, high-quality experiences for our guests.

You Will Be Responsible For

Key responsibilities include:

• Group Coordination & Bookings: Manage group bookings and guest requirements to ensure a seamless and positive experience
• Customer Service Excellence: Deliver friendly, professional and efficient service to all guests and enquiries
• Stakeholder Relationships: Build and maintain strong relationships with internal teams, clients, suppliers and visitor attractions
• Operational Communication: Liaise effectively with housekeeping, front office and park management to ensure operational readiness
• Team Culture & Collaboration: Contribute to a positive, solutions-focused and customer-centric team environment
• Health & Safety Leadership: Support health and safety initiatives and actively promote safe work practices
• Continuous Improvement: Assist with the ongoing improvement of systems, processes and service delivery

What You’ll Bring to the Team

• A passion for delivering exceptional group and customer experiences
• Experience coordinating group bookings, ideally within tourism or hospitality
• Strong organisational skills with a high level of attention to detail
• Clear, confident communication skills and a professional phone manner
• The ability to remain calm under pressure while managing changing priorities
• A team-focused, collaborative approach to building strong relationships
• The ability to work independently while following established procedures
• Confidence using booking and administrative systems
• A proactive mindset with a focus on continuous improvement
• A strong commitment to health and safety and safe work practices
• Flexible availability, including evenings, weekends and public holidays

This is a full-time role with rostered hours, including evenings, weekends and public holidays as required.

Why Join Us?

Wherever we may be, one thing unifies Tasman Holiday Parks. It is our commitment to delivering our Tasman Promise. You will be joining a growing, driven and passionate team who value input and feedback from our team members.

We offer:

• Employee of the Month and Park Awards program
• Ongoing opportunities for growth and professional development
• Extensive benefits program including rewards, paid parental leave and volunteer leave
• Generous accommodation discounts – across both NZ and AUS!
• The ability to be part of a successful and rapidly growing company
• Access to our Employee Assistance Program for you and your family

Sound like you? If so, we would love to hear from you! Please submit your Application as we will be reviewing and contacting Applicants as they come through.

We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know by emailing [email protected]. We want you to shine, not shy away.

Tasman Holiday Parks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.