Groups Manager

Job Summary:
We're looking forward to hiring a polished, detail-driven Groups Manager to run the day-to-day lifecycle of our group trips, including corporate groups, destination weddings, and honeymoons. Once a group contract is finalized, you'll take care of setup, guest bookings, payments, supplier coordination, and in-travel support. You'll be the warm, confident voice our guests hear by phone and email, working under the direction of our lead advisors.

Key Responsibilities:

• Create client-facing group pages in Travefy and internal reservation groups in VacationCRM once contracting is finished
• Set reminders for every group's attrition dates and payment deadlines
• Book guests into groups from submitted forms and create each reservation in VAX
• Send invoices and payment emails, chase deposits, process payments in VacationCRM, and send paid invoices with next steps
• Monitor individual reservations and send guests timely payment reminders according to contract requirements
• Track attrition dates, payment deadlines, and other contract requirements, and alert the lead advisor well ahead of time
• Turn supplier agreements into company contracts using existing templates
• Gather guest flight information and build transfer manifests for group transfers
• Send group special requests to hotels, such as VIP flags and amenities for wedding couples
• Act as the main contact for guest questions by phone and email, and provide on-call support while groups are traveling

Mandatory Skills:

• Excellent verbal English: confident, warm, and clear on the phone, including in time-sensitive situations
• Polished, professional written English suited to luxury clients
• Exceptional attention to detail, particularly with payments, deadlines, and manifests
• Proficiency in Travefy, including building group pages and sending itineraries and travel documents
• Ownership mindset and the ability to track many guests and deadlines at once without anything slipping
• Discretion and professionalism with high-net-worth clients, corporate accounts, and sensitive financial details
• Availability for on-call support while groups are traveling
• Working knowledge of Microsoft Office (Outlook, Excel, PowerPoint)
• Accountable, accurate, and independent
• Strong communication skills

Preferred Skills:

• Experience with VacationCRM
• Experience with VAX
• Prior group travel management experience, including group contract requirements and attrition
• Destination wedding or corporate incentive travel experience
• Ready to take on multiple projects at once

Why Join Us:
This is a chance to join a high-performing luxury travel team and take real ownership of large, high-value group trips. You'll work closely with experienced lead advisors and grow into greater responsibility as you prove yourself. If you love making guests feel cared for from booking through return, you'll thrive here.