GROUPS RESERVATIONS AGENT

Irene Country Hotel | Centurion, Gauteng

Irene Country Hotel is seeking an experienced, organised and service-driven Groups Reservations Agent to join our team. The successful candidate will manage group accommodation reservations from enquiry to departure, ensuring accurate bookings, efficient communication and a seamless guest experience.

Key responsibilities

• Handle group accommodation enquiries, prepare quotations and follow up to convert enquiries into confirmed bookings.
• Create and manage group reservations, room blocks, rooming lists and booking details in Opera.
• Monitor room allocations, cut-off dates, deposits, payment deadlines and cancellation terms.
• Maintain accurate rates, billing instructions, booking correspondence and guest requirements.
• Liaise with clients, travel agents, tour operators and corporate bookers throughout the booking process.
• Coordinate with Sales, Conference and Events, Front Office, Housekeeping and Finance to ensure all group arrangements are communicated and delivered.
• Coordinate accommodation requirements linked to conferences, weddings and other events.
• Prepare group arrival information and communicate special requests and operational requirements.
• Monitor booking pick-up and release dates, and flag changes that may affect availability or revenue.
• Identify opportunities to maximise room revenue through upselling and additional hotel services.
• Prepare booking updates, forecasts and reports as required.
• Resolve booking queries professionally and maintain strong client relationships.

Minimum requirements

• At least three years’ experience as a Groups Reservations Agent in a hotel environment is essential.
• Hands-on experience with Opera PMS is a must.
• Grade 12; a qualification in Hospitality or Tourism would be advantageous.
• Sound knowledge of group booking procedures, room blocks, rooming lists, deposits, cancellations and billing.
• Strong computer skills, including Microsoft Outlook and Excel.
• Excellent written and verbal communication skills.
• Strong numerical ability and attention to detail.
• Ability to manage multiple bookings, meet deadlines and work accurately under pressure.
• A professional, proactive approach and a commitment to excellent guest service.
• Experience in an upmarket hotel environment would be advantageous.

How to apply

Please send your CV to [email protected] , Retha Slabber -   Business Commercial Manager .

• Email subject line: Application – Groups Reservations Agent