Growth Analytics Manager

Who you are

• You will have experience in data analysis and programming, ideally with coding knowledge of industry standard technologies such as SQL / BigQuery
• Experience of any associated technologies such as Python would be helpful, although not essential
• Knowledge of visualisation tools such as Tableau, PowerBI or Data Studio would be advantageous
• Typically have 3-5 years experience in a data and analytics environment, ideally within industry sectors with large customer databases
• Are numerate and have significant technical expertise from either education or prior employment
• Have well-developed stakeholder management and influencing skills
• Have a strong planning and organisational capability, ideally with understanding or experience in project and BAU delivery methodologies such as Agile, Kanban etc
• Are able to translate commercial and technical subject matter expertise into enduring and profitable business solutions
• Relish the opportunity to combine the above listed skills to deliver 'applied analytics:' - combining knowledge of data science, data engineering (ETL), visualisation and insight to deliver assets which address commercial 'so what' questions
• Are at home in a team which combines planning rigour and discipline with a flexible approach to solving business problems as they arise
• Are a motivated self-starter, with a creative approach to problem solving and analytical solutions development
• Are passionate about what you do and highly driven to achieve your professional & personal goals
• Enjoy collaboration with colleagues in our specialist team, and thrive on the responsiveness and flexibility needed to ensure the team meets its commitments
• We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

What the job involves

• Experience: Mid-level
• This role is part of the Growth Analytics team. Our team's focus is very much that of 'applied analytics' - developing, running and maintaining analytical assets which support the commercial objectives of the wider OVO Growth team
• The Growth team itself is concerned with finding, winning and keeping valuable customers across the range of OVO propositions: Energy, Home Services, Smart Metering and Zero Carbon Living
• The Growth Analytics team is crucial to driving better decisions across these activities, and quantifying the impacts of these decisions via comprehensive Performance Analytics
• With our focus on applied analytics, we are not part of centralised data science and data engineering teams - however we do engage with such colleagues to build and run crucial analytics assets which drive Growth
• Therefore we are looking for a Growth Analytics Manager with an understanding of the skills and processes across the analytics spectrum, including data asset design, process engineering, visualisation and insight. We tend not to be the team which builds machine learning models but we do deploy these as part of a prescriptive analytics approach
• We tend not to be the team which builds machine learning models but we do deploy these as part of a prescriptive analytics approach
• Reporting to a Senior Growth Analytics Manager, the Growth Analytics Manager will work alongside team colleagues and a wider cross functional network to drive our applied analytics for Growth outcomes
• Co-ordinating colleagues and self-managing to deliver a time-sensitive programme (daily, weekly or monthly depending on the subject matter) of Commercial trading and Forecasting reports and analytics assets, using the developed technical solutions
• Engage with commercial stakeholders, IT experts and Dev Ops specialists to lead the design and delivery of technical solutions for Growth Analytics
• Be a principle in requirements gathering, technical design, coding, transformation, testing, implementation and operational support for all steps of the data and analytics solutions development process
• Leading projects via Agile methodologies to deliver the technical solutions described above
• Act as a troubleshooter to address and resolve day-to-day technical, planning and delivery issues in the execution of our team's production schedule and development roadmap
• Embracing a culture of continuous improvement to maximise the quality, efficiency and automation of our SLA-driven production analytics portfolio
• Acting as a key subject matter expert for data and analytics, partnering with other teams specialising in Comms Automation, Data Strategy, Digital and Data Science to ensure the provision of the relevant upstream best data and technological assets
• Identifying risks and weaknesses in our internal team and wider ecosystem and recommending and delivering actions to remove these
• Leading the specification, project planning, resource management and ultimate delivery of a range of analytical solutions to support and drive commercial decisioning making
• Acting as an ambassador for the Growth Analytics team across the business to ensure maximum contribution to Commercial objectives to our analytics portfolio
• Using data exploration and programming technologies such as BigQuery SQL to develop reporting and analytics technical solutions
• Enabling these reports and analytics to evaluate and drive Marketing and Sales performance in Ovo's Energy, Zero Carbon Living, Home Services and Smart metering businesses
• Using visualisation tools within Google Suite, Data Studio and Tableau to enable publication of reporting and analytical output in an interactive, user-friendly manner
• Leveraging features in these technologies to productionise and automate their delivery
• Maintaining and enhancing the reporting and analytics technical suite according to changing business needs and technology
• Within your first 3 months you’ll:
• Have delivered on 5 to 10 ticketed tasks or projects in the Growth Analytics roadmap
• Have built a new analytics platform (or enhanced an existing one) using a combination of SQL ETL and Tableau Visualisation skills
• Using stakeholder input, translated these for commercial business benefit via deployment within the Growth team

Benefits

• On-target bonus up to 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal
• Flex Pay: 9% on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash
• 34 days of holiday (including bank holidays)
• For your health: With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
• For your wellbeing: With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more
• For your lifestyle: With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations
• For your home: Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers
• For your commute: Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans
• For your belonging: To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you