Growth Manager

Growth Manager

An Pháp Rehab — Ho Chi Minh City

Reports to: Founder & CEO    Location: On-site, TP.HCM    Type: Full-time

The role. Own and build An Pháp’s growth engine end-to-end — the processes, programs, and playbooks that turn a message into a patient and a patient into a lifelong relationship. You own the full funnel and the numbers at every stage, working directly under the Founder & CEO.

This is a startup player-coach role. You design the system and personally run it — writing the scripts, working the inbox, closing the calls, testing the campaign — then show the team how. Not a direct-from-a-distance seat.

What you’ll own

Build the engine

•   Design the end-to-end customer engagement process across walk-in, Meta, Zalo OA, and hotline.

•   Create the playbooks, scripts, and standards the front-line team runs on — and coach by doing them yourself first.

•   Select and shape the tools (CRM, automation) that make the engine measurable and repeatable.

Drive the funnel & revenue

•   Own conversion and be accountable at every stage: Inbox → Lead → Booking → Check-in → Purchase → Customer Lifetime Value.

•   Propose, design, and launch sales programs, packages, and campaigns that drive bookings and repurchases — compelling and clinically honest.

•   Diagnose where customers drop off and fix it systematically, not one lead at a time.

Own the numbers

•   Build the dashboards and reporting on funnel health and CLV; report directly to the CEO and turn data into decisions.

Who you are

Must-have

•   A track record of actually owning and leading growth at a previous company — with results you can show us (the first thing we’ll ask about).

•   Hands-on by default — you do the work you ask of others, and prefer building and proving over managing from the sidelines.

•   A builder of processes, programs, and funnels from scratch; data-literate and decisive from metrics; sets standards and levels up a team by example.

•   Native Vietnamese and professional English.

Bonus

•   Healthcare / wellness / clinic / premium-service background; 0-to-1 startup experience; CRM and Meta/Zalo OA fluency; familiarity with medical-advertising compliance in Vietnam.

What we offer

•   A direct line to the Founder & CEO and a genuine mandate to build — not a seat in someone else’s structure.

•   Competitive base salary plus performance incentives tied to the funnel and CLV outcomes you drive.

• An Pháp Rehab JSC — musculoskeletal & sports rehabilitation. Evidence-first. Patient-first.