Growth Operations Manager

Growth Operations Manager

Company: VirtuAlly

About VirtuAlly

Founded in 2017 as a spinout from the Medical University of South Carolina—home to one of the nation’s two Telehealth Centers of Excellence—VirtuAlly is redefining virtual care through innovation, compassion, and human connection.

We deliver next‑generation virtual staffing solutions that enable healthcare teams to focus on what matters most: their patients. More than a service provider, VirtuAlly is a trusted Ally—offering collaborative, customized virtual caring solutions for a rapidly evolving healthcare landscape.

Mission & Vision

Mission: Infusing next‑generation technology and compassion into the world of virtual caring™.

Vision: To lead the evolution of virtual patient care.

Our Values

• Be Compassionate – Compassion and empathy for patients, customers, and teammates are at the heart of everything we do.
• Be Authentic – We celebrate diversity and communicate with openness, honesty, and clarity.
• Celebrate – Patient care is serious work, approached with positivity and enthusiasm.
• Aspire – We continuously strengthen our foundation so innovation can thrive.

What We Do

Virtual Nursing

Experienced nurses provide remote clinical support, patient education, and discharge coordination.

Telesitting

Real‑time patient monitoring solutions designed to reduce falls, enhance safety, and lower staffing costs.

Location

Hybrid or Remote (U.S.)

Occasional travel for planning sessions as needed

Role Overview

The Growth Operations Manager owns and optimizes the systems, processes, and data that power VirtuAlly’s go‑to‑market organization. This role sits at the intersection of Sales Operations, Marketing Operations, and Marketing Automation, with primary ownership of HubSpot CRM and Marketing Hub.

This position supports a commercial team selling into acute healthcare providers, including hospitals, health systems, and integrated delivery networks (IDNs). The Growth Operations Manager serves as the operational backbone of the commercial engine—ensuring clean data, scalable automation, accurate reporting, and seamless handoffs across the funnel.

This is a hands‑on, high‑impact individual contributor role with strong cross‑functional influence.

Key Responsibilities Sales Operations & Tools

• Serve as the primary administrator and technical owner of HubSpot CRM
• Manage pipelines, deal stages, workflows, forecasting models, and routing logic
• Support and administer sales tools and integrations, ensuring reliability and adoption
• Enable sales teams through CRM workflows, documentation, onboarding support, and process optimization

Reporting, Analytics & Dashboards

• Design, build, and maintain dashboards for Sales, Marketing, and Executive leadership
• Deliver insights into pipeline health, funnel conversion, deal velocity, forecast accuracy, and campaign performance
• Ensure reporting accuracy through strong data governance and consistent definitions

Marketing Operations & Automation

• Partner with Marketing to operationalize campaigns, collateral, and messaging for sales deployment
• Own HubSpot Marketing Hub, including campaigns, email automation, forms, segmentation, and lists
• Manage lead scoring models, lifecycle stages, attribution, routing, and nurture programs

Data & Integrations

• Own ZoomInfo enrichment and data governance for accounts and contacts
• Manage CRM and marketing system integrations (HubSpot, Salesforce, and related tools)

Cross‑Functional Operations

• Partner closely with Sales, Marketing, and Executive teams to align systems with growth objectives
• Document SOPs, system architecture, and operational best practices
• Support executive‑level and board reporting with trusted, well‑defined data

Required Qualifications

• HubSpot Admin Certification (required)
• Several years of experience (typically 4+ years) in Sales, Marketing, or Revenue Operations
• Strong HubSpot CRM and marketing automation experience
• Advanced proficiency in Excel
• Experience supporting enterprise or complex sales organizations

Preferred Qualifications

• Salesforce Admin Certification
• Experience selling into or supporting acute healthcare providers
• Familiarity with enterprise healthcare sales cycles and regulated environments
• Experience with ZoomInfo and business intelligence tools

Reporting & Collaboration

Reports to: SVP of Growth

Works closely with Sales Leadership, Marketing Leadership, and the Executive Team

Compensation

Base Salary: $100,000 – $120,000 (up to $125,000 for senior candidates)

Likely 90/10 compensation structure

Optional bonus and equity opportunities

Certification reimbursement available

Essential Job Functions

This role is primarily computer‑based and involves extended use of digital tools, data analysis, and virtual communication platforms. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

• Perform sustained computer‑based work, including data analysis and CRM administration
• Engage in detailed analytical, technical, and operational problem‑solving
• Communicate effectively via video conferencing, email, chat platforms, presentations, and documentation
• Participate actively in virtual meetings, planning sessions, and cross‑functional discussions
• Manage multiple priorities and adapt in a fast‑paced, technology‑driven environment
• Travel occasionally for in‑person planning sessions or meetings, if required

Eligibility

• Must be legally authorized to work in the United States without employer sponsorship