Growth Support Specialist

Who you are

• Strong sales and communication skills
• Experience in customer service, sales, or a related field
• Ability to work independently and manage time effectively
• A proactive approach to problem-solving
• Familiarity with CRM systems and databases
• Typically requires a minimum of 5 years of related experience, or a Bachelor’s degree with 3 years, or a Master’s degree or a PhD without experience; or equivalent work experience
• If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!

What the job involves

• Please note that this is a 12-month fixed-term contract opportunity
• The Growth Support Specialist will play a pivotal role in driving eXp UK’s expansion by managing and converting all incoming online applications and enquiries
• You will be the first point of contact for warm leads and applicants looking to join as solo residential agents, established estate agency businesses/teams, luxury specialists, or commercial agents
• You will educate candidates on the eXp model, ensure they meet qualification criteria, guide them through the onboarding steps, and meticulously report on pipeline KPIs
• This is a high-volume, telephone-based growth role heavily focused on rapid speed-to-lead, candidate qualification, pipeline administration, and contract generation across all eXp models
• High-Volume Phone Outreach: Actively dial out to warm inbound leads, online applications, and incoming enquiries from prospective agents and business owners who have expressed interest in eXp UK
• Speed-to-Lead & Qualification: Prioritise rapid call response times to contact new applications immediately—vetting candidates to ensure they meet eXp experience criteria and qualification benchmarks across residential, business team, luxury, or commercial divisions
• Consultative Sales & Model Positioning: Conduct phone consultations with prospective agents and estate agency owners. Confidently explain eXp’s split model, cap structure, cloud infrastructure, supplier tools, and support framework to address questions and resolve objections
• CRM, Pipeline & Contract Management: Maintain exceptional organisational standards inside the CRM system. Accurately track call activity, log lead stages, schedule follow-ups, issue join contracts/agreements, and manage candidate progression from application to sign-up
• KPIs & Performance Reporting: Monitor conversion metrics, speed-to-call, and application sign-up rates. Provide the Head of Growth UK with structured monthly reporting on pipeline status, candidate flow, and overall conversion performance
• Growth Team Feedback: Collaborate with the Head of Growth UK to provide actionable feedback on lead quality, common candidate hesitations, and pipeline conversion barriers to continuously optimize growth strategy

Benefits

• Medical coverage, including dental and vision benefits
• Company provided equipment (laptop, monitor, headset)
• FSA plan
• 401k with a 4% match
• Stock option grant
• Fully remote environment