GS Admin Specialist

American Airlines Center is one of the nation’s top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do.

Performs administrative functions to the department and Guest Services Management Team to ensure operational success.

PRIMARY RESPONSIBILITIES:

• Monitors and responds to all Feedback via the website or app during non-event hours
• Answers multiple phone lines and email accounts, provides correct information or directs inquiries to the appropriate department; follows up when necessary
• Stays up to date with event information and FAQs from other departments
• Assists with team member appreciation, rewards, and recognition and distributes corresponding communication to departments building-wide
• Executes creative projects, designs, and materials for team member and guest experience initiatives
• Performs clerical duties such as copying and filing
• Other duties as assigned

EDUCATION/QUALIFICATIONS:

• High School Diploma or equivalence (GED) required
• A minimum of 2 years customer service experience in a professional environment and/or training or equivalent combination of education and experience
• Bilingual English/Spanish is preferred
• Must have excellent computer, phone, and communication skills
• Possess an advanced knowledge of Microsoft Office applications
• Ability to prioritize work, multi-task and take directions from more than one person at a time
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

The qualified individual personifies our core values of INTEGRITY, TEAMWORK, PASSION, and EXCELLENCE at all times.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Position requires the ability to stand for extended periods of time, walk, use of hands to handle or feel, reach with hands and arms, sit for extended periods of time and climb stairs
• Position requires the ability to occasionally lift and/or move up to 20 pounds

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.