GSV Scheduling Specialist

Job Summary: The GSV Scheduling Specialist is responsible for delivering a high-class experience for every customer throughout the Google Street View scheduling and tour publishing process. This role manages a high volume of inbound and outbound calls each day to engage customers with professionalism, enthusiasm, and care, ensuring every interaction reflects AMP’s commitment to exceptional service. The specialist works diligently to confirm appointments, provide clear verbal and written communication, and resolve scheduling needs promptly, achieving a 95% resolution rate within 90 days of assignment. They maintain detailed, accurate documentation in the CRM, follow up on deferred or rescheduled accounts, and conduct proactive reminder outreach to keep customers informed and confident in the process. Through consistent quality checks and collaboration with the GSV Scheduling & Fulfillment Manager and the GSV Logistics and Photographer Manager, the specialist helps ensure every customer’s experience is smooth, personalized, and meets the highest standards of excellence.

Requirements

Principle Duties and Responsibilities include but are not limited to:

• Provide high-class experience for all assigned customers through the scheduling and tour publishing process.
• Execute daily number of calls (inbound and outbound) to customers while maintaining a positive and enthusiastic tone.
• Initiate initial outreach to assigned TBD accounts with 48 hours of sale date.
• Consistently achieve the benchmark measurement within 90 days of 95% or higher of assigned accounts having a resolution (Scheduled or Exhausted Efforts).
• Field in-bound calls and emails from the sales field and customers, answering questions, and providing positive customer service and solutions as needed.
• Ensure all assigned Deferred Accounts are called with 3 days of follow-up date set in the system.
• Maintain the ability to promptly address customer concerns and provide timely resolutions.
• Actively reach out to customers whose appointments need to be scheduled, and coordinate with them to find the best date and time to complete their photoshoot.
• Maintain clear, concise notes within the CRM to ensure visibility for all team members.
• Conduct weekly quality checks to ensure the appointment calendar is free of errors and resolve as needed.
• Complete daily reminder outreach to customers for upcoming photoshoots via call, text, and email.
• Work closely with fellow team members, the GSV Scheduling & Fulfillment Manager and the GSV Logistics and Photographer Manager for any communication on accounts, process changes or updates, or priority projects.
• Any other duties assigned by the manager

Core Competencies:

• Must be able to multi-task, adapt and think on your feet as priorities arise and change.
• Ability to maintain quality standards and very high attention to detail.
• Highly organized with excellent follow-up and time management capabilities.
• Ability to handle a high volume of telephone calls and emails in a fast-paced, ever-evolving environment.
• Willingness to work both independently and in a team environment.
• Computer skills required; Microsoft Office Suite preferred.
• Experience managing schedules and appointments a plus

Educational Requirements:

• Four-year college degree is preferred but not required.

Functional Demands

• Ability to sit for extended periods of time performing computer work.

AMP Benefits:

• Paid Holidays
• Paid Time Off (PTO) & Paid Volunteer Time Off
• Health Insurance (BCBS IL)
• Dental Insurance (BCBS IL)
• Vision Insurance (BCBS IL)
• 401(k) (Fidelity)
• After successful onboarding, opportunity for hybrid work arrangement

Wage Range:

• $16.00 per hour

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Pay: $16.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person