GTM AI Agent Builder

• We’re looking for a GTM AI Agent Builder to build, implement, and support the AI and automation foundations that make Gusto’s revenue engine smarter, faster, and more human
• This role sits at the intersection of Revenue Operations, AI systems, and GTM strategy — helping shape how Gusto’s Sales, Marketing, and Partner teams work in an AI-native future. You’ll translate business problems into intelligent, scalable workflows that automate manual work, enhance decision-making, and accelerate growth
• If you thrive on turning complex systems into elegant, measurable solutions — and want to help define what AI-native selling looks like at scale — this is the role for you
• The Revenue Operations team is the connective tissue between strategy, systems, and execution across Gusto’s Go-to-Market (GTM) organization. We enable Sales, Marketing, and Partnerships to operate efficiently, make data-informed decisions, and deliver exceptional experiences to customers and partners
• As Gusto embraces an AI-first future, this team is building the infrastructure, workflows, and evaluation frameworks that power intelligent, high-performing GTM operations. You’ll collaborate closely with RevOps, Data, BizTech, and GTM leadership to bring automation and AI to life across our revenue systems and processes
• Support GTM AI Strategy: Contribute to the GTM AI strategy and roadmap, including technology evaluation, critical business use cases (e.g., sales productivity, marketing personalization, customer support automation), and change management initiatives
• Build & Execute: Design and deploy AI-driven workflows and automation that streamline manual GTM processes and improve sales productivity
• Partner Cross-Functionally: Work closely with RevOps and GTM leaders to identify automation opportunities, support trade-off discussions, and connect AI initiatives to measurable business outcomes
• Measure Performance & Impact: Help define and maintain evaluation frameworks that measure prompt reliability, latency, cost, and business impact (e.g., conversion lift, time saved)
• Build Data & Systems Connections: Implement integrations connecting Salesforce, GTM tools, and Gusto’s data warehouse to AI-powered insights and workflows
• Support Model & Vendor Selection: Contribute to model and vendor evaluation processes, helping ensure flexibility to test and scale best-in-class AI tools
• Execute Program Management: Support the rollout and adoption of AI initiatives, ensuring pilots ship with clear ownership, training, and measurable outcomes
• Scale Reusable Patterns: Collaborate cross-functionally to implement automation patterns and guardrails that make AI-enabled operations safe, efficient, and repeatable across teams

Benefits

• Gender-affirming care and support
• Family care and support, including family planning and fertility benefits
• A variety of mental health resources
• Medical, dental, and vision insurance for employees and dependents
• Free meals and refreshments at the office (conversation and community is an added bonus!)
• Paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more- Technical background is valued and a plus
• Comfortable experimenting with AI tools, agents, and automation workflows — strong intuition for where AI adds leverage, even without deep ML expertise
• Experience working with GTM systems (Salesforce, Gong, Outreach, data warehouses) and connecting insights to commercial impact
• Demonstrated experience building and implementing operational systems or automation that improved productivity, accuracy, or revenue outcomes
• Strong communication and stakeholder collaboration skills — can translate technical concepts into clear narratives for GTM and business audiences
• 4–6 years of experience in Revenue Operations, Business Operations, or Product, ideally within high-growth SaaS or technology companies or 2–4 years in an earlier-stage AI-focused company
• Solid program execution and prioritization skills — able to manage multiple cross-functional workstreams and drive measurable progress
• AI-native mindset: Curious, adaptable, and excited to help shape how AI transforms the future of revenue operations