GTM Operations Analyst

Job Title : GTM Operations Analyst – 2945

Location : Costa Rica (Hybrid-50%)

Duration : 5 months (possibility of extension or conversion depends on budget and performance)

About the Role

We’re looking for an Operations Analyst to support the global Value Management, Customer Success, and Solution Consulting functions.

This individual contributor role will be a coordination engine for Customer Success, Value Management, and Solution Consulting that provides cross-regional facilitation to ensure operational consistency and excellence across global teams.

You’ll partner closely with Value Management and Customer Success leaders and regional teams, with a focus on operational rigor, reporting, and ‘run the business’ activities.

What You’ll Do

• Keep the cross-regional cadence on track: Help coordinate the regular cross-regional meetings, owning the agenda and making sure everyone is prepped and aligned going in.
• VM meeting prep
• VM framework for digital experience
• Dive into the data: Pull together various data sources, present in a clear / coherent manner (via dashboard or other tool), validate outputs or dashboard with Value or Customer Success stakeholders.
• VM Newsletter prep
• CS Coverage (where applicable)
• Help get reporting out the door: Own reporting and updates for various work streams that inform how we engage with customers across Customer Success and Value Management
• FIC updates
• Weekly CSM account assignment audits and updates
• Stay aligned to the rhythm: Support the existing operating cadences across both Value Management and Customer Success, helping drive quarterly and annual priorities forward.
• FIC process updates and improvement
• POC for FIC requests
• POC for CS account assignments
• Take on projects as they come up: Assist with or fully own one-off projects, adapting as priorities shift.
• Misc.

What You Bring

• Bachelor’s degree in Business, Operations, Analytics, or a related field, or equivalent practical experience.

• 2+ years of experience in a business operations, revenue operations, customer success operations, or similar analytical/operational role.

• Strong analytical skills, with experience building reports and dashboards (e.g., in CRM systems, Excel/Google Sheets, or BI tools).

• Excellent organizational skills with proven ability to manage multiple workstreams and competing priorities across regions.

• Strong written and verbal communication skills, with the ability to translate data into clear, actionable insights for both regional and global stakeholders.

• Comfort working cross-functionally and building relationships with both field/regional teams and central stakeholders.

Nice to have:

• Experience supporting a Customer Success, Value Management, or Revenue Operations function specifically, ideally within a SaaS or enterprise software company.
• Familiarity with *** products, or enterprise HR/Finance software more broadly.