GTM Project Manager

We’re seeking a detail-oriented and proactive Project Manager to join our Customer

Strategy Office (CSO). In this role, you will lead and support the end-to-end delivery

of strategic initiatives that enhance the customer experience, drive retention, and

improve operational efficiency across the SaaS customer lifecycle.

As a key member of the CSO team, you will be responsible for planning, executing,

and delivering projects on time, within scope, and on budget. Your focus will be on

day-to-day task management, cross-functional coordination, and issue resolution to

ensure project success.

Responsibilities

Bullet points of role responsibilities, these should present a realistic job preview for

candidates

Initiative Ownership & Execution: Owns the planning, coordination, and

execution of specific GCO initiatives within defined scope, timeline and budget.

Creation and management of the plans for moving projects, initiatives and

technical operations solutions to final implementation and hand-off, helping to

prioritise for maximum impact

Manage and track each project, at time multiple projects, and works closely

with cross-functional teams to ensure on time delivery of projects. Includes

building and maintaining detailed project plans, monitoring milestones and

ensuring project deliverables are completed on time and to standard. ‘

Develop project reporting and governance structures, meeting cadences, and

review guidelines that lead to the successful implementation of projects and

initiatives

Cross-Functional Team Alignment: Assemble and co-ordinate the internal,

extended and external teams to gain consensus on deliverables from each team

member in alignment with the overarching project/initiative objectives

Provides regular updates, status reports and risk assessments to stakeholders,

ensuring transparency and alignment across all involved teams

Risk and Change Management: Proactively manage changes in project scope,

identify potential risks and devise contingency plans

Communication and Reporting: Own the communication and execution of

project/initiative hand-over to services and other team members at designated

milestones, as well as owning the narrative of the project to Senior Leadership on

milestones and updates

3-5 years as a Project Manager in a SaaS environment or organisation. examples:

technology, high-growth B2B environments, etc.

High preference for someone in the GTM space in Sales, Rev ops, Sales

strategy and Operations

Experience managing cross-functional projects involving teams such as Sales,

Marketing, Customer Success, RevOps, and Product

Proven ability to manage multiple projects simultaneously from planning through

execution and delivery

Skilled in defining project scopes, building timelines, tracking milestones, and

coordinating stakeholders

Ability to proactively identify risks, manage dependencies, and drive resolutions

in a structured and timely manner

Strong interpersonal and communication skills, with the ability to collaborate

effectively across teams and levels

Proficiency in project management tools such as Asana, Airtable, Monday.com,

Jira, or similar

Bachelor’s degree in Business, Operations, Project Management, or a related field

PMP, CAPM, or other relevant project management certifications are a plus but

not required