Guest Concierge Lead

Company: The Wright Center for Women's Health Industry: Level: Experienced Job Family: Location: Naperville, IL Compensation: About Us

For More Information: website: thewrightobgyn.com

email: [email protected]

phone number: (630) 687-9595

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Overview 48_Leadership Created with Sketch.

Leadership

Once mastered, you will step into the Guest Concierge Lead position, positioned directly under the Director of Front of House Operations, with a focus on ensuring that daily guest experiences and front desk operations are seamless, consistent, and delivered at the highest standard. As the Guest Concierge Lead, you will be both a mentor and subject matter expert for the FOH team.

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Culture

This role begins with hands-on experience as a Guest Concierge to fully learn our systems, culture, and guest experience philosophy from the ground up.

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Scheduling

Along with Scheduling and reception duties, you will manage scheduling, maintain and refine FOH SOPs, oversee FOH data and reporting, and ensure all front desk processes support our mission of exceeding guest expectations.

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Join

We are seeking a proactive, detail-oriented, and people-focused individual to join our team as a Guest Concierge with the clear trajectory of advancing into the Guest Concierge Lead role.

Responsibilities 48_Quality Assurance Created with Sketch.

Quality Assurance

Ensure adherence to FOH Standard Operating Procedures (SOPs) and continuously improve them for efficiency and guest satisfaction. Monitor daily FOH workflow and adjust as needed to ensure smooth operations and exceptional guest experience.

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Leadership

Responsibilities (Phase 2: Guest Concierge Lead). Lead the FOH Guest Concierge team, serving as the primary point of guidance and mentorship.

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Maintenance

Maintain a clean, welcoming, and efficient front desk environment. Maintain and oversee FOH staff schedule, ensuring proper coverage during all operating hours.

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Performance

Continue to perform core Guest Concierge responsibilities (scheduling, reception, phone coverage, guest check-in/out, and other daily FOH duties) to model excellence and support the team.

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Operations

Partner closely with the Director of FOH Operations to align day-to-day activities with strategic goals.

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Management

Manage check-ins, scheduling, and front desk operations with attention to detail.

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Teamwork

Participate in weekly Level 10 meetings as part of our EOS structure.

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Deliver

Deliver world-class concierge-style service to all guests.

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Assist

Answer phones, assist guests, and ensure smooth daily operations.

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Training

Train and develop staff to consistently uphold practice standards and guest service excellence.

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Analysis

Provide insights to the Director of FOH Operations to drive continuous improvement initiatives.

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Collect

Collect, track, and analyze FOH operational data.

Requirements 48_Experience Created with Sketch.

Experience Previous experience in a lead or supervisory role within healthcare, hospitality, or a concierge-style service environment. Front desk or guest services experience (medical office preferred). Experience in a healthcare or medical practice environment is strongly preferred.

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Skills Skills/Qualifications:.

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Management

Highly organized, detail-oriented, and able to manage multiple priorities.

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Leadership

Strong leadership, coaching, and team development abilities.

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Technology

Comfort with technology and computer applications, including EMRs and phone systems.

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Communication

Excellent communication and interpersonal skills with a focus on guest-centered service.

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Analysis

Ability to analyze operational data and provide actionable insights.

For More Information: website: thewrightobgyn.com

email: [email protected]

phone number: (630) 687-9595

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