Guest Experience Agent

About the role Four Seasons Hotel Alexandria is seeking a Guest Experience Agent to join our dynamic team. We are looking for someone with excitement and dedication in serving our guests. with high level of professionalism and passion.

What you will do

• The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
• The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
• The ability to interact with the guest and manage the guest preferences to enhance the Guest Experience in general.
• The ability to communicate with other department any concerns for guest, and ensure a seamless stay all over the hotel and Beach suites.
• The ability to quote and be familiar with room and rate availability for current and future dates.
• The ability to perform all duties of the Reception, concierge, PBX and retail shop sales agents when needed.
• The ability to accept reservations, changes and cancellations in the absence of reservations staff.
• The ability to assist in escorting VIPs and return guests to their rooms as requested.
• The ability to work closely with the Reception, Concierge and Guest Services staff to coordinate the efficient handling of guest arrival and follow up on guest requests.

Desired Candidate Profile

Excellent communication skills, both verbal and written Written, spoken and reading proficiency in the English language. Being able to maintain attention to detail and accuracy in a fast-paced environment.