Guest Experience Agent F/M/X

Nestled on the Gulf of Thailand’s captivating coastline, SO Sofitel Hua Hin stands as Hua Hin’s most distinctive 5-star hotel in Cha-Am, north to Hua Hin, just a short 2.5-hour drive from Bangkok, this luxury beachfront resort offers chic design with 100 rooms and 8 villas, including private pool villas.

A luxury private beachfront experience in Hua Hin defines the experience, with soft sand underfoot, tranquil shoreline walks, and the calming sound of waves creating a sense of effortless escape. Playful artwork, contemporary architecture, exclusive accommodations, exceptional dining, and a curated selection of activities complete a refined seaside destination for couples and families.

We are seeking a warm, professional, and service-oriented Guest Experience Agent to join our lifestyle resort team. This role is the first point of contact for our guests, ensuring that every interaction reflects the resort’s vibrant and personalized hospitality style. The Guest Experience Agent will handle guest arrivals, departures, inquiries, and special requests, creating memorable experiences that align with the resort’s lifestyle concept.

• Welcome guests with genuine warmth and professionalism.

• Assist with check-in, check-out, and reservation processes.

• Provide accurate information about resort facilities, services, and local attractions.

• Handle guest inquiries, requests, and complaints promptly and effectively.

• Anticipate guest needs and personalize service to exceed expectations.

• Coordinate with other departments to ensure seamless guest experiences.

• Promote resort activities, dining options, and wellness programs.

• Support VIP and special occasion arrangements. Operational Excellence

• Maintain accurate guest records.

• Ensure compliance with resort policies and service standards.

• Uphold confidentiality and security of guest information.

• Monitor lobby and reception areas to maintain a welcoming atmosphere.

• Work closely with Front Office, Concierge, Housekeeping, and Food & Beverage teams.

• Support colleagues in delivering consistent, high-quality service.

• Previous experience in guest services, front office, or hospitality roles preferred.

• Strong communication skills in English.

• Excellent interpersonal skills with a passion for guest satisfaction.

• Ability to multitask and remain calm under pressure.

• Familiarity with hotel property management systems is a plus.

• Professional appearance and positive attitude.