Guest Experience Agent (Porter)

About the role

As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Experience Expert, opportunity awaits.

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience something that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Key responsibilities

• Create a welcoming and wonderful experience for guests upon arrival, assisting with luggage, directions around the area and hotel, reservations and general enquiries
• Assist team members with guests arriving and departing the hotel through the check in and departure process
• Support front office team in general operational tasks
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity

About you

• Current driver's license
• Experience with OPERA property management system or similar
• Relevant experience in a similar guest-facing role
• Current working rights in Australia
• Ability to be on your feet and moving around (stand, sit, or walk for an extended time)
• Ability to take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance)

Benefits

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Flexible working hours and locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month through Life with the Works program
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through Employee Assistance Program
• Opportunity to receive Employee Referral Incentives

About us

Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. As Marriott International's flagship brand, Marriott Hotels drives innovation in the industry. We are committed to non-discrimination and believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.