Guest Experience Associate

Guest Experience Associate

Tommy's Express Carwash is looking for enthusiastic, friendly, and confident Guest Experience Associates to join our team. If you are great with people and love helping others, then this could be the perfect opportunity for you to grow with us!

At Tommy's Express, we are more than just a car wash. We seek the best people to help us carry out our mission of Enriching Lives, Adding Value, and Serving Communities.

Because we are experiencing high growth, there’s also opportunities for advancement in a fast-growing, locally owned and operated company. We prioritize promoting from within!

We are currently hiring for part-time and full-time positions.

With Tommy’s Express Car Wash of Mounds View, you can expect the following when coming to work with us:

• New, Hi-Tech Facility – Work in a state of the art, immaculate space with the latest technology, equipment, and products
• Positive Team Culture- Work alongside leaders and team members who are committed to helping you succeed! At Tommy's we love our team members, and they love working at Tommy's!
• Career Growth & Learning Opportunities – We want to promote from within - we have impressive goals for future locations and will be looking to add additional leadership positions. Our next site is under construction and scheduled to open in Blaine in 2024!
• Competitive bonus structure - Be rewarded for your hard work with a competitive bonus structure! Let's work together and win together!
• Flexible Schedule – We are open 7 days a week with shift times between 6:30am – 9:30pm; some weekend hours required.

Qualifications:

· Be a confident, friendly, outgoing, and energetic person

· Goal-oriented, with a strong work ethic and team player mindset

· Willingness to learn new sales, guest service, and point-of-sale technology skills

· Must be 18 years of age or older

· Have interest in long-term employment, not only seasonal work

· Ability to walk and stand for long periods of time

· Must be able to lift 20 lbs

KEY RESPONSIBILITES:

Interact warmly with guests, smile, be friendly, explain our services, and respond with confidence to questions

Communicate promotions and wash package details effectively

Actively promote and sell car washes and unlimited club memberships

Help guests at the window and in the vacuum area sign up for club memberships

Work alongside team members to reach weekly goals

Process point-of-sale purchases

Maintain Guest database

Recognize guests’ needs and proactively address needs through conversations

Make good decisions to prevent and resolve issues quickly and appropriately

Clean and maintain the car wash, vacuum area, and grounds

Partner with team members to maintain a safe and clean facility

Learn and competently perform all wash positions

Perform other duties as requested

Benefits:

· Starting Pay (commensurate with experience): $14 to $16 per hour, plus bonuses (after probationary period)!

· Free carwashes

· TEACHES college scholarship application program

· Health insurance for full-time employees

At Tommy’s Express, the pace is fast, but every day is fun! You’ll feel pride in your work and embrace challenges. You will get trained on all expected responsibilities, just bring with you a desire to learn, work hard and improve yourself. Opportunities to advance are here if you are ready to grow with us!

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person