Guest Experience

The Guest Experience team at FINNS Bali is dedicated to delivering a world-class, personalized service experience to all guests throughout their journey. In this role, you will focus on elevating every touchpoint of the guest lifecycle, blending exceptional hospitality with a proactive approach to customer care.

Your main responsibilities will involve greeting and assisting guests, tailoring services to meet individual needs, and ensuring a seamless, memorable experience that reflects the premium standards of the FINNS brand.

Key Responsibilities:

• Greet and engage guests with a professional and welcoming attitude.
• Provide accurate information on club facilities, membership, events, and promotions.
• Assist with guest arrivals, special requests, and personalized service delivery.
• Coordinate with internal departments (F&B, Front Office, Retail, Entertainment, Security) to ensure seamless service.
• Monitor guest satisfaction through direct engagement and proactive feedback collection.
• Support walk-in and reservation processes, including queue and crowd management.
• Handle guest complaints or service failures with diplomacy and professionalism.
• Maintain cleanliness, order, and presentation standards in all guest-facing areas.
• Ensure all guest data, feedback, and interactions are properly recorded for service tracking and improvement.
• Participate in daily briefings, team coordination, and service evaluations.
• Uphold FINNS’ standards of excellence, hospitality, and brand identity in every interaction.

Key Requirements:

• Proven experience in customer service, hospitality, or other guest-facing roles
• Proficiency in English (spoken and written)
• Excellent interpersonal and communication abilities
• Confident, service-minded, and solution-oriented
• Maintains a professional demeanor with a positive and approachable attitude
• Capable of multitasking and performing effectively under pressure in a fast-paced environment
• Willing to work flexible schedules, including weekends and public holidays

Job Type: Full-time

Experience:

• Guest Experience or related: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person