Guest Experience Coordinator

Job Ad: Guest Experience Coordinator –Unseen Pass

Position: Guest Experience Coordinator

Location: 421 East 2nd Street West Jefferson, NC 28694

Employment Type: Full Time

Unseen Pass is seeking a dedicated and personable Guest Experience Coordinator to join our team in West Jefferson, NC. This role plays a vital part in helping both local families and visiting guests experience the natural beauty of the Blue Ridge Mountains through unforgettable street-legal UTV rental adventures—while keeping safety and professionalism at the forefront.

We’re hiring one full-time team member who is passionate about the outdoors, committed to providing exceptional service, and focused on ensuring every guest—whether they’re visiting from out of town or exploring their own backyard—feels confident, informed, and safe from start to finish. If you're excited to help create lasting memories for families while delivering a smooth, welcoming, and secure experience, we’d love to hear from you.

What You’ll Do:

Welcome Families with WarmthBe the first smile they see—greet each guest with kindness, energy, and hospitality.

Set the Tone for the AdventureWalk customers through the reservation process and give a fun, safety-focused UTV orientation they’ll remember by providing clear instructions and walking them through how to operate our UTVs.

Be Their Local GuideShare insider knowledge about the best scenic drives, hidden gems, and family-friendly spots in and around West Jefferson.

Keep the Experience Safe and SmoothHelp maintain our UTV fleet—clean, inspect, and prepare vehicles so each family gets a safe and polished ride.

Make Every Detail CountEnsure waivers are complete, checklists are thorough, and guests feel confident and cared for before they drive off.

What We’re Looking For:

• At least 18 year old with a valid driver’s license
• Friendly, professional, and great with people
• Comfortable with basic technology (booking system, email, forms)
• Reliable transportation to and from work
• Local knowledge of the High Country or a willingness to learn
• Available weekends and holidays (Our busiest times)

Why This Role Matters

You’ll be the face of the Unseen Pass experience—helping visitors feel welcome, informed, and excited as they head out to explore the Blue Ridge. Whether it’s their first time visiting or a return trip, your role is key to creating lasting memories for families looking to unplug and reconnect through nature.

Why You’ll Love Working Here

• Work in a beautiful outdoor setting surrounded by nature
• Make a meaningful impact on families’ vacations
• Be part of a supportive team
• Grow your skills in hospitality, tourism, and adventure operations
• Earn competitive pay while doing something truly unique

Ready to bring West Jefferson’s hidden beauty to life for our guests?

Email your resume to [email protected] and tell us why you’d be a great fit. We’re hiring one amazing person—it could be you.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 12 hour shift
• 8 hour shift

Ability to Commute:

• West Jefferson, NC 28694 (Required)

Ability to Relocate:

• West Jefferson, NC 28694: Relocate before starting work (Required)

Work Location: In person