Guest Experience Coordinator

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri

Position Overview

Land Rover North Vancouver is seeking a professional and organized Customer Experience Coordinator to serve as the dealership’s first point of contact. This role manages a multi‑line switchboard, greets and directs visitors, and provides general administrative support including filing, mail handling, and basic clerical tasks. Maintaining a clean, welcoming front desk is essential.

The ideal candidate has strong communication skills, excellent attention to detail, and the ability to work both independently and as part of a team.

The expected pay for this position is $19 - $20 per hour.

Primary Duties and Responsibilities

• Switchboard Operator: Answer all incoming phone calls in a professional, polite and efficient manner. Places, receives & routes a high volume of calls through a multi-line switchboard, while supplying information to callers, relaying messages & announcing visitors to internal staff.
• Administration: Assists in overflow tasks from staff including word processing, data entry & internet research tasks. Sort and stuff letters and misc. mailings as required.
• Filing Clerk: Performs basic clerical tasks such as arranging invoices & other indexed documents, cash receipt book revisions.
• Front Desk Coordinator: Serves as the first impression of the dealership & front lines the main desk at point of entry for the purpose of greeting & directing all visitors, including vendors, clients & customers.
• Maintain the appearance of the reception desk; cleanliness & organization of documents & files is mandatory.
• Other duties as assigned by management

Qualifications Required

• Have excellent verbal and written communication skills.
• Be extremely organized.
• Pay close attention to detail.
• Be self-motivated.
• Ability to work independently and as a team.
• Legally entitled to work in Canada

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program

• Job-specific coaching & training programs

• Comprehensive health & dental plans

• Employee wellness & assistance programs

• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.