Guest Experience Coordinator

Guest Experience CoordinatorEvolve | 460 Mountain Road, Moncton, NB

Full-Time | Evenings and weekends required | Bilingual an Asset (English/French)

About Evolve

Evolve is New Brunswick's only fully indoor thermal spa. Located in Moncton, we offer esthetics, massage therapy, head spa services, an indoor thermal circuit, and a lounge with food and beverage service. We create calm, restorative experiences, and every one of them starts and ends at our front desk.

About the role

Our Guest Experience Coordinator is the most valuable touch point in our guest journey. You're the first smile guests see, the gracious host who makes them feel at home, and the last impression they take with them. You'll take ownership of the front desk, set and uphold our standards, and keep the day running smoothly for both guests and our team.

The pace here changes. Some days are extremely busy, with arrivals, calls and bookings all at once, and you'll handle it with calm and grace. Other days are quiet, and you'll use that time to get creative and find new ways to make the guest experience even better. The right person sees the beauty in both.

What you'll do

• Welcome guests warmly in English and French, check them in and out, and guide first-time visitors through the thermal circuit experience
• Lead the front desk: own its standards, organization and flow, and model the guest experience we want every visit to have
• Manage bookings, calls, emails and payments in our spa software
• Support our estheticians and providers by keeping schedules on track and communicating smoothly between the front desk and treatment rooms
• Help guests choose the right skincare and wellness products, with full product training provided
• Take food and beverage orders for our lounge and thermal area as needed
• Help process online store orders as our e-commerce grows
• Use quieter moments to make an impact, such as creating photo and video content that captures the Evolve experience for our social media
• Handle guest questions and concerns with patience, kindness and good judgment
• Keep the reception, lounge and retail areas welcoming and well presented

Must-haves

• Fluently bilingual in English and French
• Able to work evenings and weekends

Who you are

• Calm and steady in a fast-paced environment; busy moments energize you rather than fluster you
• Self-motivated during quieter times, always looking for ways to add value
• A natural leader who takes ownership and doesn't wait to be asked
• A people connector who loves conversation and genuinely enjoys serving others
• Patient, warm, and quick to smile, even on busy days
• Highly organized with a strong attention to detail
• Passionate about retail and helping people find products they'll love
• Software savvy and quick to learn new systems
• Enthusiastic, positive and proud of the work you do

Assets

• Experience in the service industry, including spa, hotel, retail or restaurant
• Experience creating content for social media or marketing
• Experience with spa booking or point-of-sale systems

Why Evolve

• One of a kind: Work at New Brunswick's only fully indoor thermal spa.
• More than a front desk: This is a leadership role with a creative side, from setting front desk standards to creating content for our social media.
• Help shape something new: Evolve opened in November 2024, and our early team members help build our culture, not just fit into it.
• Grow your skills: We're building a structured training and onboarding program, and you'll learn our full product range and every new treatment we launch.
• Earnings beyond your hourly wage: Retail commission, performance bonuses and tips reward the difference you make.
• A wellness-first workplace: Evolve is owned by a practising naturopath, osteopath and reflexologist, and our team enjoys access to the thermal circuit. We care for our team the way we care for our guests.
• Clear, fair feedback: Regular reviews, including your own self-reflection, so you always know where you stand and how to grow.
• Part of the community: Evolve is a founding partner of the Moncton Wellness Signature 2027.

What we offer

• Competitive hourly wage based on experience
• Commission on retail sales
• Performance bonuses
• Tips
• A generous health plan, including dental and vision for full time employees
• Discounts on services and retail products
• Access to our thermal circuit
• Specialized product training
• A beautiful, calm workplace and a team that cares about doing things well

How to apply

This position starts immediately and requires availability on evenings and weekends. Please send your resume to [email protected] with the subject line "Resume – Guest Experience Lead."

Please include a valid email address and phone number where you can be reached. Only qualified candidates will be contacted.

Pay: From $16.50 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Ability to commute/relocate:

• Moncton, NB E1C 0K8: reliably commute or plan to relocate before starting work (preferred)

Language:

• English (preferred)

Work Location: In person